Lisa Crews
Customer Contact Center Personal Banker
Cuba,New York
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Customer Contact Center Personal Banker
M&T
Cuba, United States
10.2021 - Current
- Promoted financial products by maintaining excellent service offering knowledge.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
Server
TLCannon West Olean
Olean, NY
09.2010 - 10.2021
- Position consisted of: Ensuring enjoyable dining experience and providing exceptional customer service skills to discerning clientele
- Daily responsibilities included providing diners with detailed overview of menu items and specials, answering questions about dish preparation, offering recommendations on meal and drink choices, and ensuring personal levels of attention during meal
- This position required excellent customer service skills in fast paced environment.
- Increased customer satisfaction by resolving issues
Tour Guide
Billie Swamp Safari
Clewiston, FL
07.2007 - 08.2010
- Position consisted of: Conducting group tours of safari park and educating tourists on park’s inhabitants
- Tours focused on Everglades, culture and history of Seminole Tribe of Florida, and native and non-native wildlife
- Daily responsibilities included compilation of tour schedules and employee schedules, arranging tours and upgrading clients to bigger packages, conducting tours through park, and all aspects of care for animals at park
- This position required motivation and excellent public speaking skills as narration of tours included not only educational portion of tours but legalities of them.
Retail Cashier/ Inventory Clerk
Marylou’s General Store
Clewiston, FL
07.2005 - 10.2007
- Position consisted of: Running cash register, bagging groceries, lottery sales and payment of winnings
- This position also included monitoring of gas pumps, inventory control, ordering of products, receiving inventory, and distribution of inventory
- This position required great deal of responsibility as business was fast paced.
- Worked closely with shift manager to solve problems and handle customer concerns
Education
High School Diploma -
Cuba-Rushford High School
Cuba, NY06.1997
Skills
- Verbal and Written Communication
- Attention to Detail
- Quality Standards
- Data Analysis
- Analytical Thinking
- Team Collaboration
- Work Planning and Prioritization
- File and Recordkeeping
- Contributing Team Player
- Issue Troubleshooting
Timeline
Customer Contact Center Personal Banker
M&T
10.2021 - Current
Server
TLCannon West Olean
09.2010 - 10.2021
Tour Guide
Billie Swamp Safari
07.2007 - 08.2010
Retail Cashier/ Inventory Clerk
Marylou’s General Store
07.2005 - 10.2007
High School Diploma -
Cuba-Rushford High School
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