LISA A. KHAN
Fort Lauderdale,FL
Summary
Service-oriented professional in passenger service and operational support, enhancing guest experiences in high-volume environments. Skilled in communication and conflict resolution, effectively addressing the needs of VIP guests and crew members. Committed to fostering collaboration and efficiency in service delivery.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Flight Attendant
Spirit Airlines
01.2023 - Current
- Safety & Compliance: Uphold strict FAA safety regulations with a 100% safety record.
- Delivered efficient service to 150+ passengers per flight, enhancing overall travel satisfaction in fast-paced environment.
- De-escalated passenger concerns and managed high-pressure situations to ensure positive flying experiences.
Guest Services/Event Staff
Live Nation Entertainment
01.2022 - Current
- Operational Support: Acted as primary contact for 90,000+ attendees at Tortuga Music Festival, fostering guest engagement.
- Professional Liaison: Directed guests to medical, security, and production teams, maintaining safety and efficient event flow.
- Problem Resolution: Troubleshot and resolved ticketing and wristband issues, enhancing overall attendee satisfaction.
- Supported Tortuga Music Festival operations by coordinating various logistical tasks.
Cabin Attendant (Part 135)
Contour Aviation
01.2022 - 01.2023
- Delivered exceptional in-flight service, ensuring high levels of passenger comfort and satisfaction.
- VIP Hospitality: Provided high-touch service for UHNW passengers and executives on private flights.
- Coordinated custom catering and elevated service while maintaining luxury cabin standards for an exceptional travel experience.
- Streamlined boarding and deplaning processes, improving passenger flow and reducing wait times.
- Conducted pre-flight safety checks and emergency equipment inspections.
Operations Lead
Swimland Shops Las Olas
01.2019 - 01.2022
- Luxury Operations: Directed daily operations and personalized styling for HNW clientele, achieving heightened customer satisfaction at a premier boutique.
- Financial Integrity: Oversaw sales auditing and bank deposits, maintaining 100% accuracy to ensure financial compliance.
- Leadership: Managed evening staff and ensured store security as Keyholder, enabling efficient opening and closing processes.
FTL Invitations — UHNW Client Liaison & Design Con
FTL INVITATIONS, LLC
Fort Lauderdale, Florida
- HNW Client Liaison & Design Consultant | [Dates]
- • Elite Client Management: Managed high-stakes projects for UHNW families, corporate
- executives, and government entities (including White House-level protocol).• Custom Production: Coordinated specialized, high-end materials (e.g., engraved steel)
- for exclusive events.
- • Discretion: Maintained absolute confidentiality regarding high-profile family functions
- and state-level events.
Education
Bachelor of Science - Marketing and Management
Jefferson University (Formerly Philadelphia University)
Philadelphia, PA12-1983
Skills
Creative event planning
Customer service excellence
Resource management
Time management skills
Client satisfaction
Certification
- Florida Substitute Teacher Certification - Eligible for classroom instruction and student supervision
- Scott Moore (CAM) Workshop: Leadership & Professional Development for Business Aviation.
- DaVinci Inflight Training Institute: Elite Service, Culinary Arts, & International Etiquette.
Foundational Professional History
- Interventional Cardiology Associates of South Florida, Practice Administrator & Patient Liaison, 10 years, Practice Operations: Managed daily administrative functions for a high-volume specialty practice, ensuring 100% HIPAA compliance and streamlined patient flow., Elite Discretion: Safeguarded sensitive medical and financial data for a high-profile clientele, maintaining total confidentiality and professional standards., Surgical Liaison: Served as the primary point of contact between surgeons, hospital staff, and families to coordinate complex care schedules and follow-up.
- US Airways / Piedmont Airlines, Flight Attendant, 7 years, Service Excellence: Selected for high-profile international and First Class routes based on a consistent record of safety and service excellence., Crisis Management: Trained in advanced emergency procedures and conflict resolution in high-pressure environments.
Timeline
Flight Attendant
Spirit Airlines
01.2023 - Current
Guest Services/Event Staff
Live Nation Entertainment
01.2022 - Current
Cabin Attendant (Part 135)
Contour Aviation
01.2022 - 01.2023
Operations Lead
Swimland Shops Las Olas
01.2019 - 01.2022
FTL Invitations — UHNW Client Liaison & Design Con
FTL INVITATIONS, LLC
Bachelor of Science - Marketing and Management
Jefferson University (Formerly Philadelphia University)