Lisa A Lopez
Tucson,AZ
Summary
People‑focused healthcare leader with experience overseeing clinical operations, workforce planning, and talent development. Recognized for partnering with leaders to improve performance, support employee engagement, and deliver effective people‑centered solutions in fast‑paced environments.
Overview
14
14
years of professional experience
Work History
Phlebotomy Supervisor
Labcorp
Tucson, Arizona
10.2014 - Current
- Provide people leadership and operational oversight for phlebotomy teams, aligning workforce execution with broader organizational priorities and service delivery goals
- Lead and support operational change initiatives by applying LabCorp tools and frameworks, ensuring consistent adoption while reinforcing a culture of empowerment and accountability
- Partner with site and business leaders to develop and implement workforce strategies aligned to patient volume, operational demand, and key capability requirements
- Build a sustainable talent pipeline by identifying high‑potential employees, delivering ongoing feedback, and supporting targeted development plans
- Coach and counsel leaders and employees through performance challenges, delivering constructive feedback that supports engagement, retention, and alignment with LabCorp values
- Strengthen frontline leadership effectiveness by supporting managers in employee relations, performance management, and development conversations
- Serve as the first point of contact for employee relations and people‑related concerns
- Partner with leadership to address workforce risks, engagement challenges, and performance trends, helping to shape practical action plans
- Use workforce metrics and operational insights to identify trends impacting performance, engagement, and staffing effectiveness
- Anticipate people and workforce needs and proactively address emerging challenges through staffing adjustments, coaching, and process improvements
- Ensure consistent application of policies, procedures, and compliance standards while promoting a fair and inclusive workplace
- Coordinated Patient Service Center remodels, ensuring operational continuity, staff readiness, and adherence to organizational standards
Adjunct Phlebotomy Instructor
Pima Community College
Tucson, Arizona
10.2011 - 02.2015
- Developed and delivered comprehensive phlebotomy curriculum, including lectures, laboratory sessions, hands‑on clinical instruction, assessments, and workshops on current industry trends
- Designed learner‑centered lesson plans using diverse teaching methods, practical learning objectives, and interactive job aids to support varied learning styles
- Instructed and mentored students in blood collection techniques, infection control, sharps disposal, safety protocols, and ethical patient care
- Evaluated student performance through exams, quizzes, assignments, and practical demonstrations; provided tailored feedback and coaching to support academic growth
- Assessed student progress to identify at-risk learners and implemented targeted intervention strategies to enhance learning outcomes
- Collaborated with healthcare professionals to improve curriculum content and instructional materials, ensuring alignment with industry standards
- Ensured compliance with CLIA, OSHA, institutional guidelines, and maintained a safe learning environment
- Maintained accurate academic, attendance, and compliance documentation in accordance with school and regulatory requirements
Education
Master of Management - Health Care Administration
University of Phoenix
Tucson, AZ06-2022
Teaching Certificate - Phlebotomy & Medical Assistant
Pima Community College
Tucson, AZ07-2012
Skills
Leadership & Business Capabilities
- Strategic People Leadership Executive Communication
- Workforce & Talent Strategy Employee Relations
- Business Acumen & Data-Informed Decision Making
- Change Leadership Coaching & Influence
- High-Ambiguity Problem Solving Emotional Intelligence
Timeline
Phlebotomy Supervisor
Labcorp
10.2014 - Current
Adjunct Phlebotomy Instructor
Pima Community College
10.2011 - 02.2015
Master of Management - Health Care Administration
University of Phoenix
Teaching Certificate - Phlebotomy & Medical Assistant
Pima Community College