

As a Managing Co-Owner at Home Care Assistance, I excelled in relationship building and business development, significantly enhancing client retention through personalized care plans and meticulous caregiver training. My expertise in marketing and team leadership, combined with a deep commitment to customer satisfaction, drove our franchise's success in the competitive Hershey/Harrisburg market.
Co- Owner of a national franchise location in Hershey/Harrisburg Pennsylvania. My role was to hire and train all caregivers keeping to the the elevated HCA standards.
I worked directly with the families, creating a comprehensive care plan. Matched patient to caregiver and oversaw that care
plan was properly implemented.
I did marketing and business development as well. Secured and retained clients due to my dedication and compassion in really listening to the family's needs.
Responsible for building programs to enhance resident engagement
Work with community vendors to promote cross marketing