Nhi Ma
Tampa,Florida
Summary
Collaborative leader with an engaging demeanor dedicated to promoting an empowering work culture at Wooden Ladle. Well-versed in training, motivating, and supporting staff to maintain positive relationships. Proficient in using independent decision-making skills and sound judgment in dynamic, fast-paced settings. Skilled in working under pressure and adapting to new situations and challenges. My approach has consistently resulted in improved team performance and reduced turnover. Dedicated and dependable with strong organizational skills eager and ready to secure a position to help achieve company goals.
Overview
8
8
years of professional experience
Work History
Managing Co-Owner
Wooden Ladle
05.2016 - Current
- Assisted in devising long-term strategies geared towards achieving sustainable growth in alignment with both current market conditions and future projections.
- Negotiated with suppliers to secure favorable terms while maintaining product quality standards.
- Increased company profitability by streamlining processes and implementing cost-saving measures.
- Managed daily operations, ensuring smooth workflow and satisfied clients.
- Fostered a positive work environment by promoting open communication and encouraging professional growth.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
Bachelor of Science - Management Information Systems
University of South Florida
Tampa, FL05-2003
Skills
- Operations Management
- Human Resources Management
- Employee Engagement
- Customer Service
- Attention to Detail
- Driven and Determined
- Team Collaboration and Leadership
- Relationship Building
- Customer Relations
- Coaching and Mentoring
- Employee Training
- Staff Management
Languages
Vietnamese
Native or Bilingual
Timeline
Managing Co-Owner
Wooden Ladle
05.2016 - Current
Bachelor of Science - Management Information Systems
University of South Florida
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