Overview
Work History
Education
Skills
References
Timeline
AdministrativeAssistant

Lisa A. Williams

Eastpointe,MI

Overview

36
36
years of professional experience

Work History

Educator

Leona Group LLC
Melvindale, MI
08.2012 - Current
  • Encouraged critical thinking skills among students through problem-solving activities.
  • Attended professional development workshops and seminars to stay abreast of new trends in education.
  • Implemented strategies to ensure all students had access to technology for educational purposes.
  • Adapted instructional methods according to the changing needs of the school district.
  • Established expectations for student behavior while maintaining an atmosphere of mutual respect.
  • Utilized various assessment techniques including quizzes, tests, projects and presentations to evaluate student progress.
  • Organized field trips to enhance learning experiences for students.
  • Maintained accurate records of student attendance, grades, test scores.
  • Assessed student progress regularly through formal and informal assessments.
  • Monitored student behavior during breaks and lunchtime ensuring safety of all participants.
  • Managed classroom materials and equipment such as textbooks, laptops, projectors.

Customer Service/Optician

Sam's Club
Madison Heights, Michigan
08.1999 - 03.2019
  • Performed basic vision screenings to determine patient's prescription needs.
  • Conducted follow-up calls to ensure customer satisfaction with purchase.
  • Calculated measurements for eyewear using optical measuring devices.
  • Assisted customers with selecting frames and lenses that best suited their needs.
  • Dispensed contact lenses upon completion of fitting process.
  • Maintained accurate records of all transactions in computer system.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Educator

Highland Park School District
Highland Park, MI
09.1988 - 06.2012
  • Implemented strategies to ensure all students had access to technology for educational purposes.
  • Utilized various assessment techniques including quizzes, tests, projects and presentations to evaluate student progress.
  • Organized field trips to enhance learning experiences for students.
  • Maintained accurate records of student attendance, grades, test scores.
  • Created a safe, comfortable learning environment for students by establishing positive relationships with them.

Education

High School Diploma -

Highland Park Community High School
Highland Park, MI
06-1986

Some College (No Degree) - Early Childhood Care and Education

Schoolcraft College
Livonia, MI

Skills

  • Group and individual instruction
  • Student relations
  • Academic goals
  • Empathy and patience
  • Relationship building
  • Problem-solving
  • Student records management
  • Time management
  • Student engagement
  • Collaborative learning
  • Parent-teacher communication
  • Team collaboration
  • Complaint resolution
  • Refund management
  • Conflict resolution
  • Credit card payment processing
  • Payment processing
  • Hospitality and accommodation
  • Technical troubleshooting
  • Multi-task management
  • Dispute resolution
  • Data entry
  • Money handling
  • Customer service

References

References available upon request.

Timeline

Educator

Leona Group LLC
08.2012 - Current

Customer Service/Optician

Sam's Club
08.1999 - 03.2019

Educator

Highland Park School District
09.1988 - 06.2012

High School Diploma -

Highland Park Community High School

Some College (No Degree) - Early Childhood Care and Education

Schoolcraft College

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Lisa A. Williams