Lisa Ann Tsunezumi Makekau
Hilo,HI
Summary
Detail-oriented administrative team member well-versed in data entry, customer relations, and recordkeeping. Familiar with accounts receivable and collections operations. Excellent multitasking and problem-solving abilities.
Overview
21
21
years of professional experience
Work History
Billing Assistant
Clinical Laboratories of Hawaii
Hilo, HI
05.2025 - Current
- Conducted comprehensive research on customer and client accounts to enhance service delivery.
- Analyzed and assessed delinquent accounts to identify patterns and trends.
- Established communication with customers and clients to discuss account status.
- Executed submission of past-due notifications to patients, ensuring timely communication.
- Collaborated with insurance companies to expedite claims processing and ensure timely payments.
- Facilitated incoming and outbound call communications to ensure effective information exchange.
- Executed additional project assignments to enhance team productivity.
Manager
Floral Mart Hawaii
Hilo, HI
12.2004 - 02.2025
- Directed daily operations to ensure efficient inventory management and product availability.
- Managed incoming call operations, ensuring prompt and efficient order processing.
- Optimized logistics processes to enhance delivery efficiency and elevate customer satisfaction.
- Evaluated sales data to uncover trends influencing strategic decisions for seasonal promotions.
- Cultivated and sustained strategic relationships with customers and suppliers through proactive account development.
- Directed inventory management strategies to optimize stock levels and minimize waste.
- Welcomed and guided customers entering store, ensuring a positive shopping experience.
- Managed monthly invoicing and billing processes for various local accounts.
Education
Bachelor of Arts - Administration of Justice
University of Hawaii At Hilo
Hilo, HIHigh School Diploma -
Waiākea High School
Hilo, HIAssociate of Science - Administration of Justice
Hawaii Community College
Hilo, HISkills
Teamwork
Customer service
Time management
Attention to detail
Multitasking
Calm and professional under pressure
Timeline
Billing Assistant
Clinical Laboratories of Hawaii
05.2025 - Current
Manager
Floral Mart Hawaii
12.2004 - 02.2025
Bachelor of Arts - Administration of Justice
University of Hawaii At Hilo
High School Diploma -
Waiākea High School
Associate of Science - Administration of Justice
Hawaii Community College