Lisa Anne Cox
Eugene
Summary
Customer Service representative with over 5 years of experience. Multi-talented support specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing several years of experience in technology. Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Competent the field and support of desktop applications.
Overview
26
26
years of professional experience
Work History
E-Support Specialist
Harry and David
09.2016 - 09.2023
- Company Overview: HarryandDavid.com/1800Flowers.com and all Sister Brands combined for Corporate.
- Accounts Holds Management, collection Production shipping sales, marketing on site & remote
- CSR Account Holds Call center inbound/outbound E-Support intake production/account collection/shipping/delays/refunds
- Excel, demographics payment, refunds/holds
- HarryandDavid.com/1800Flowers.com and all Sister Brands combined for Corporate.
Mail and Package Delivery Driver
USPS
04.2023 - 04.2023
House Cleaner
Eugene
03.2020 - 02.2021
Hospitality Service Housekeeper
Inn 5th St Inn
Eugene
09.2018 - 09.2019
- Company Overview: Owners/Brian & Katherine Obie
- Owners/Brian & Katherine Obie
Primary Classroom Teacher
Far Horizons
09.2003 - 06.2009
Child Snowboard Instructor
Willamette Pass Ski Resort
04.2000 - 01.2001
Housekeeper
Phoenix Inn Suites
02.1998 - 08.2000
Mail and Package Delivery Driver
UPS
03.2021
Education
Health Information Specialist Course Certification
Career Step
11.2024
AAOT - Associates transfer degree
Lane community College
06.2006
AAOT - Associate's Transfer degree
OSU
06.2006
Skills
- Customer Service Remote 5 years
- CSR/CRM
- Pre-Rec Program 1 year course work
- Medical Billing/Coding/HIPAA/EHR/EMR
- Typing ability 40 wpm
- Windows 11 based Call Center environment
- Multiple systems, files, Microsoft 365, emails, Genesys Citrix Systems inbound/outbound calling
- Multitasking ability
- Written and Verbal Active Listening communication skills
- Anatomy/Physiology/Medical Terminology Proficient
- 5 g internet/wwwlinkedincom/In/lisa-c-birdflight
- Interpersonal communication
- Health information management
Hobbies and Interests
- Cardiology
- Vascular Surgery Coding
- CPC
- AAPC
References
- Kerry Knust, 541-543-1515
- Corey St. Germain, 541-579-5232
- Dennis St Germain, 541-579-5232
Additional Information - Children
- Middle School, ATA Middle School
- Freshman, South Eugene High School
Affiliations
- College course in CPC medical coding and Billing
- Riding bikes with my children
- camping hiking
Timeline
Mail and Package Delivery Driver
USPS
04.2023 - 04.2023
Mail and Package Delivery Driver
UPS
03.2021
House Cleaner
03.2020 - 02.2021
Hospitality Service Housekeeper
Inn 5th St Inn
09.2018 - 09.2019
E-Support Specialist
Harry and David
09.2016 - 09.2023
Primary Classroom Teacher
Far Horizons
09.2003 - 06.2009
Child Snowboard Instructor
Willamette Pass Ski Resort
04.2000 - 01.2001
Housekeeper
Phoenix Inn Suites
02.1998 - 08.2000
Health Information Specialist Course Certification
Career Step
AAOT - Associates transfer degree
Lane community College
AAOT - Associate's Transfer degree
OSU
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