Lisa D Lopez
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Certified Phlebotomist Technician position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Medical Billing Specialist
Ventura County Healthcare Agency
08.2016 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
Customer Service Representative
McKesson
02.2016 - 08.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Classic Sleep Care LLC
09.2013 - 06.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Medical Biller /Front and Back Office Medical Assistant
Alamar Healthcare, Inc.
08.2008 - 09.2012
- Assisted physicians with various procedures, improving the quality of care provided to patients throughout their visit.
- Collected and documented patient medical information such as blood pressure and weight.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Education
Certified Phlebotomy Technician - Phlebotomy
Phlebotomy Training Specialists
Camarillo, CA03.2024
Certificate - Medical Assisting
Ventura College
Ventura, CA11.2007
Certificate - Medical Terminology
Ventura Adult And Continuing Education
Ventura, CA04.1995
High School Diploma -
Fillmore High School
Fillmore, CA06.1986
Skills
- HIPAA Compliance
- Insurance Verification
- CPT Knowledge
- Insurance Billing
- Medical Terminology
- Critical Thinking
- Customer Service
- Teamwork and Collaboration
- Medical claims submission
- Multitasking and Organization
- Work Prioritization
- CERNER
- Decision-Making
- Discrepancy Resolution
Timeline
Medical Billing Specialist
Ventura County Healthcare Agency
08.2016 - Current
Customer Service Representative
McKesson
02.2016 - 08.2016
Customer Service Representative
Classic Sleep Care LLC
09.2013 - 06.2015
Medical Biller /Front and Back Office Medical Assistant
Alamar Healthcare, Inc.
08.2008 - 09.2012
Certified Phlebotomy Technician - Phlebotomy
Phlebotomy Training Specialists
Certificate - Medical Assisting
Ventura College
Certificate - Medical Terminology
Ventura Adult And Continuing Education
High School Diploma -
Fillmore High School