Lisa D Lopez
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Certified Phlebotomist Technician position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Medical Billing Specialist
Ventura County Healthcare Agency
Ventura, CA
08.2016 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
Customer Service Representative
McKesson
Oxnard, CA
02.2016 - 08.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Classic Sleep Care LLC
Agoura Hills, CA
09.2013 - 06.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Medical Biller /Front and Back Office Medical Assistant
Alamar Healthcare, Inc.
Camarillo, CA
08.2008 - 09.2012
- Assisted physicians with various procedures, improving the quality of care provided to patients throughout their visit.
- Collected and documented patient medical information such as blood pressure and weight.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Education
Certified Phlebotomy Technician - Phlebotomy
Phlebotomy Training Specialists
Camarillo, CA03.2024
Certificate - Medical Assisting
Ventura College
Ventura, CA11.2007
Certificate - Medical Terminology
Ventura Adult And Continuing Education
Ventura, CA04.1995
High School Diploma -
Fillmore High School
Fillmore, CA06.1986
Skills
- HIPAA Compliance
- Insurance Verification
- CPT Knowledge
- Insurance Billing
- Medical Terminology
- Critical Thinking
- Customer Service
- Teamwork and Collaboration
- Medical claims submission
- Multitasking and Organization
- Work Prioritization
- CERNER
- Decision-Making
- Discrepancy Resolution
Timeline
Medical Billing Specialist
Ventura County Healthcare Agency
08.2016 - Current
Customer Service Representative
McKesson
02.2016 - 08.2016
Customer Service Representative
Classic Sleep Care LLC
09.2013 - 06.2015
Medical Biller /Front and Back Office Medical Assistant
Alamar Healthcare, Inc.
08.2008 - 09.2012
Certified Phlebotomy Technician - Phlebotomy
Phlebotomy Training Specialists
Certificate - Medical Assisting
Ventura College
Certificate - Medical Terminology
Ventura Adult And Continuing Education
High School Diploma -
Fillmore High School