Lisa Elena Hunn
Norwalk,CA
Work History
Front of House Lead
Belly Bombz Kitchen
11.2018 - 02.2023
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server/ Cashier
Gina's Pizza
10.2017 - Current
- Greeted customers entering store and responded promptly to customer needs
- Performed extensive side work before and after the shift to ensure food prep areas were clean and well-organized.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Bartender
The Vintage Cocktail Lounge
04.2017 - 09.2017
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Obtained cash bank and stocked service bar to prepare for operation.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender
Off Limits Cocktail Lounge
01.2015 - 04.2017
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
High School Diploma -
06.1994
Skills
- Strong communication skills
- Customer service expertise
- Problem-solving skills
- Organization
- Money Handling
- POS Systems Operations
- Staff Training
Certification
Food Handlers Certification
August 2023 to August 2026
Responsible Beverage Server ( RBS )
July 2022 to Present
Timeline
Front of House Lead - Belly Bombz Kitchen
11.2018 - 02.2023
Server/ Cashier - Gina's Pizza
10.2017 - Current
Bartender - The Vintage Cocktail Lounge
04.2017 - 09.2017
Bartender - Off Limits Cocktail Lounge
01.2015 - 04.2017
Santa Fe High School - High School Diploma,