LISA F. THOMPSON

• Cpt & ICD10 Coding Certified
• Download remits electronically performed
• Work Aged accounts
• Work refunds
• Posted payments and processed refunds
• Worked with outside entities to resolve issues with billing, claims and payments
• Monitored flags and resolved urgent items with accuracy and efficiency
• Prepared reports detailing billing actions, flags and other key information
• Electronically submitted bills according to compliance guidelines
• Utilized computer programs to create invoices, letters and other documents
• Researched billing errors and discrepancies to initiate corrective action
• Maintained accurate records of customer accounts, payments and payment plans
• Responded to customer inquiries and provided detailed account information
• Entered client details and notes into system for interdepartmental access and review
• Generated and distributed monthly customer statements

• Posted payments and processed refunds.
• Worked with outside entities to resolve issues with billing, claims and payments.
• Responded to patient, family and external payer inquiries.
• Reviewed chart and approved charge entry on EHR.
• Submitted claims electronically.
• Corrected failed claims and resubmitted.

• Retrieve Medicare charges through the EMR
• Review the chart notes for accuracy and correct billing
• Review remits for accuracy of payment, correct denials and resubmit claims, and submit appeals
• Submit claims electronically through the EDI system, retrieve remits Maintain the EDI system adding new insurance with payer id's
• Review all refund request for approval
• Get prior authorizations on office procedures
• Communicate closely with the office compliance officer
• Work closely with the insurance provider reps
• Reduce aging accounts
• Process monthly reports
• Assist accounting balancing monies and distributing work
• Work with little to no supervision to maintain and meet monthly budgets
• Coded Gastroenterology, Dermatology, Pulmonology, and Cardiology
• Data entry of physician's hospital charges and procedures
• Reviewed, corrected and rebilled claims denied by Medicare
• IT backup support and electronic claims submission.

• Greeted patients, registered new patients, checked patients out
• Performed visual acuity, glaucoma screenings, assisted optometrist
• Repaired glasses, assisted with selection of frames, taught contact lens usage.

Medical records

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