LISA FRIERSON, MSN, MBA
Broken Arrow,OK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
1099 Director of Operations
The Ima Group
2021.09 - Current
- Successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyze business operations and implemented strategies to improve operational cohesiveness
- Monitor budget and utilized operational resources.
- Developed systems and procedures to improve operational quality and team efficiency.
- Mentored and coached team members to foster productive and engaging work environment.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Defined, implemented, and revised operational policies and guidelines.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Peform interviewing, hiring and training of team members.
Medical Field Case Manager
Corvel Corporation
2018.01 - 2021.08
- Effectual management of worker’s compensation cases via telephonic and face-to-face contact
- Provided leadership, guidance and support to facilitate optimal outcomes in relation to return to work.
- Monitored program performance and outcomes for successful delivery of services.
- Researched best practices and developed strategies to improve program outcomes.
Nurse Educator Consultant
AmerisourceBergen
2017.01 - 2018.01
- Demonstrated excellence in training and patient education with 100% timely submission of documentation.
- Remained up to date on clinical protocols, procedures and developments to serve as informational resource to patient population.
- Assessed educational needs of trainees and researched clinical instruction trends to develop educational curriculum and competency tools for clinical procedures.
- Demonstrated appropriate use of equipment and provided injection training to patients in home setting.
Clinical Nurse Educator (Novartis Partnership)
Syneos Health (formerly InVentiv Health)
2016.01 - 2017.01
- Effectual management of target territories in Oklahoma, Arkansas and Missouri
- Recognized for positive outcomes in training and education
- Consistently met all established metrics within education program
- Assisted contacts with collection of information for appeals process.
Clinical Nurse Educator (AstraZeneca Partnership)
Publicis Touchpoint Solutions
2014.01 - 2016.01
- Honored with awards for excellence and achievements in positives outcomes.
- Selected to serve as new employee mentor and contributor to development of mentorship program.
- Received >90% positivity rating for educational in-services.
- Assisted contact with collection of information for appeals process.
- Consistently met all established metrics for role.
Advanced Practice Education Specialist (APRN-CNS)
Hillcrest Medical Center
2013.01 - 2014.01
- Selected / performed as “train the trainer” educator.
- Co-developer of nurse preceptor program resulting in increased, validated job satisfaction among nurses.
- Functioned as mentor to new graduate nurses resulting according to best practices.
- Collaborated with medical providers, patient care staff and unit management in the planning, implementation and delivery of educational curricula.
Advanced Practice Nurse Case Manger (APRN-CNS)
Saint Francis Health System - Trauma Services
2010.01 - 2013.01
- Facilitated optimal management and care of trauma patient population, leading to reduced complications and improved health outcomes.
- Improved relationships and communication with cross-functional teams and departments.
- Coordinated patient education programs and discharge planning activities with decreased length of stay and demonstrated resourcefulness.
- High level case management and post-hospital follow-up with decreased re-hospitalizations
- Demonstrated success in managing the appeals process for services as deemed appropriate.
Education
Master of Science in Nursing (MSN) -
University of Oklahoma Health Sciences Center
Tulsa, OK07.2008
Master of Business Administration in Healthcare Management (MBA/HCM) - Business Administration And Management
University of Phoenix
Tulsa, OK09.2004
Bachelor of Science in Nursing (BSN) - Nursing
University of Central Oklahoma
Tulsa, OK05.1991
Skills
- Effective communication
- Team Collaboration
- Goal Prioritization
- Fostering of positive internal and external relationships
- Proficient computer skills
- Operational Leadership
- Motivational Leadership
- Quality Assurance
Certification
- Registered Nurse (compact license)
- Certified Nurse Case Manager
Highlights
- Effective communication
- Leadership
- Health Education
- Team Collaboration
- Goal Prioritization
- Fostering of positive internal and external relationships
- Proficient computer skills
Personal Information
Title: RN, BSN, MSN, MBA/Healthcare Management, CCM, QRP, formerly advanced practice clinical nurse specialist (exp. 2021)
Timeline
1099 Director of Operations
The Ima Group
2021.09 - Current
Medical Field Case Manager
Corvel Corporation
2018.01 - 2021.08
Nurse Educator Consultant
AmerisourceBergen
2017.01 - 2018.01
Clinical Nurse Educator (Novartis Partnership)
Syneos Health (formerly InVentiv Health)
2016.01 - 2017.01
Clinical Nurse Educator (AstraZeneca Partnership)
Publicis Touchpoint Solutions
2014.01 - 2016.01
Advanced Practice Education Specialist (APRN-CNS)
Hillcrest Medical Center
2013.01 - 2014.01
Advanced Practice Nurse Case Manger (APRN-CNS)
Saint Francis Health System - Trauma Services
2010.01 - 2013.01
Master of Science in Nursing (MSN) -
University of Oklahoma Health Sciences Center
Master of Business Administration in Healthcare Management (MBA/HCM) - Business Administration And Management
University of Phoenix
Bachelor of Science in Nursing (BSN) - Nursing
University of Central Oklahoma
- Registered Nurse (compact license)
- Certified Nurse Case Manager
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