Lisa Shaw
Administrative Assistant
Tipton,IA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
1
1
Certificate
Work History
Self Employed
Repurposed & Loved
Tipton, IA
02.2017 - Current
- Refinish, repurpose, and create custom pieces of furniture and art.
- Manage custom orders, budget, and delivery.
- Provide woodworking, custom artwork, vinyl, and graphic design expertise.
- Create digital marketing content and maintain social media presence.
- Conduct market research and price products.
- Maintain relationships with vendors to acquire items for repurposing.
Administrative Assistant
Physmed Home Health
Iowa City, IA
11.2021 - 04.2022
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Conducted research to assist with routine tasks and special projects.
- Created correspondence, reports, spreadsheets, and other documents as requested by supervisor.
- Onboarding of new employees.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Offered technical support and troubleshot issues to enhance office productivity.
Digital Design and Technology Specialist
Community Action of Eastern Iowa
Davenport, IA
04.2018 - 01.2020
- Facilitated best user experience through continuous support and communication of system changes.
- Provided telephone, Skype, email, and in-person support for 150+ end users.
- Install, troubleshoot, diagnose, repair, and resolve, technical issues for IT systems, including laptops, desktops, printer, monitors, and network devices.
- Created digital marketing content utilizing Adobe Creative Cloud applications and Canva.
- Maintained agency's WordPress website, SharePoint, and social media presence.
- Managed inventory and ordering of IT equipment, adhering to strict budgets based on grant funding.
- Establish new accounts in Active Directory and Office 365 for new users.
Help Desk Coordinator
Community Health Care, Inc.
Davenport, IA
01.2016 - 01.2018
- Provided first level technical support support for 275+ employees.
- Performed advanced troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals, including software and hardware.
- Delivered exceptional customer service to every end-user by leveraging extensive knowledge of equipment and software, creating positive experiences resulting in 98% satisfaction rate on quality metrics.
- Monitored problem management database and followed up with assigned personnel
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues
- Coached and trained end-users on functions, features and basic troubleshooting of EHR software.
Dental Operations Specialist
Community Health Care, Inc.
Davenport, IA
01.2011 - 01.2015
Patient Service Coordinator
Community Health Care, Inc.
Davenport, IA
06.2008 - 01.2011
Lead Patient Service Professional
Community Health Care, Inc.
Davenport, Iowa
01.2006 - 01.2008
Patient Service Professional
Community Health Care, Inc
Davenport, IA
01.2005 - 01.2006
Education
Certificate - Human Resource Management
Penn Foster
Online 05.2022 - Current
Associate of Arts - Health Information Technology
University of Phoenix
Online 01.2012 - 01.2014
Skills
Office administration
Process optimization
Performance improvement
Technical Support
Project Management
Customer and client relations
Business administration
Scheduling
Documentation and reporting
Supervising staff
Employee timesheet processing
Attendance record management
Time management
Social media knowledge
Business correspondence
Certification
Project Management Certificate
Timeline
Certificate - Human Resource Management
Penn Foster
05.2022 - Current
Administrative Assistant
Physmed Home Health
11.2021 - 04.2022
Digital Design and Technology Specialist
Community Action of Eastern Iowa
04.2018 - 01.2020
Self Employed
Repurposed & Loved
02.2017 - Current
Project Management Certificate
04-2016
Help Desk Coordinator
Community Health Care, Inc.
01.2016 - 01.2018
Associate of Arts - Health Information Technology
University of Phoenix
01.2012 - 01.2014
Dental Operations Specialist
Community Health Care, Inc.
01.2011 - 01.2015
Patient Service Coordinator
Community Health Care, Inc.
06.2008 - 01.2011
Lead Patient Service Professional
Community Health Care, Inc.
01.2006 - 01.2008
Patient Service Professional
Community Health Care, Inc
01.2005 - 01.2006