Lisa Shaw
Administrative Assistant
Tipton,IA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
1
1
Certificate
Work History
Self Employed
Repurposed & Loved
Tipton, IA
02.2017 - Current
- Refinish, repurpose, and create custom pieces of furniture and art.
- Manage custom orders, budget, and delivery.
- Provide woodworking, custom artwork, vinyl, and graphic design expertise.
- Create digital marketing content and maintain social media presence.
- Conduct market research and price products.
- Maintain relationships with vendors to acquire items for repurposing.
Administrative Assistant
Physmed Home Health
Iowa City, IA
11.2021 - 04.2022
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Conducted research to assist with routine tasks and special projects.
- Created correspondence, reports, spreadsheets, and other documents as requested by supervisor.
- Onboarding of new employees.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Offered technical support and troubleshot issues to enhance office productivity.
Digital Design and Technology Specialist
Community Action of Eastern Iowa
Davenport, IA
04.2018 - 01.2020
- Facilitated best user experience through continuous support and communication of system changes.
- Provided telephone, Skype, email, and in-person support for 150+ end users.
- Install, troubleshoot, diagnose, repair, and resolve, technical issues for IT systems, including laptops, desktops, printer, monitors, and network devices.
- Created digital marketing content utilizing Adobe Creative Cloud applications and Canva.
- Maintained agency's WordPress website, SharePoint, and social media presence.
- Managed inventory and ordering of IT equipment, adhering to strict budgets based on grant funding.
- Establish new accounts in Active Directory and Office 365 for new users.
Help Desk Coordinator
Community Health Care, Inc.
Davenport, IA
01.2016 - 01.2018
- Provided first level technical support support for 275+ employees.
- Performed advanced troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals, including software and hardware.
- Delivered exceptional customer service to every end-user by leveraging extensive knowledge of equipment and software, creating positive experiences resulting in 98% satisfaction rate on quality metrics.
- Monitored problem management database and followed up with assigned personnel
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues
- Coached and trained end-users on functions, features and basic troubleshooting of EHR software.
Dental Operations Specialist
Community Health Care, Inc.
Davenport, IA
01.2011 - 01.2015
Patient Service Coordinator
Community Health Care, Inc.
Davenport, IA
06.2008 - 01.2011
Lead Patient Service Professional
Community Health Care, Inc.
Davenport, Iowa
01.2006 - 01.2008
Patient Service Professional
Community Health Care, Inc
Davenport, IA
01.2005 - 01.2006
Education
Certificate - Human Resource Management
Penn Foster
Online 05.2022 - Current
Associate of Arts - Health Information Technology
University of Phoenix
Online 01.2012 - 01.2014
Skills
Office administration
Certification
Project Management Certificate
Timeline
Certificate - Human Resource Management
Penn Foster
05.2022 - Current
Administrative Assistant
Physmed Home Health
11.2021 - 04.2022
Digital Design and Technology Specialist
Community Action of Eastern Iowa
04.2018 - 01.2020
Self Employed
Repurposed & Loved
02.2017 - Current
Project Management Certificate
04-2016
Help Desk Coordinator
Community Health Care, Inc.
01.2016 - 01.2018
Associate of Arts - Health Information Technology
University of Phoenix
01.2012 - 01.2014
Dental Operations Specialist
Community Health Care, Inc.
01.2011 - 01.2015
Patient Service Coordinator
Community Health Care, Inc.
06.2008 - 01.2011
Lead Patient Service Professional
Community Health Care, Inc.
01.2006 - 01.2008
Patient Service Professional
Community Health Care, Inc
01.2005 - 01.2006
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