Summary
Overview
Work History
Education
References
Languages
Timeline
Generic

Iris Medrano

San Antonio

Summary

Personable, energetic, bilingual customer service representative with precise telephone manners and administrative capabilities. Ability to adjust readily to changes in a fast paced environment.

Overview

27
27
years of professional experience

Work History

Cafeteria Assistant

Roosevelt School
01.2014 - Current
  • Delivery of breakfast to classrooms
  • Set up for lunch
  • Serving students lunch
  • Cleaning of cafeteria.

Companion for the elderly

01.2013 - 01.2014
  • Give medicine
  • Change diaper
  • Keep company
  • Feed the patient.

Subcontractor for Valuation of properties

Valuation Realty Group, LLC.
01.2011 - 01.2012

Office Manager

Favia Renovations, LLC
01.2010 - 01.2011
  • Assist in advertising through letters, phone, fax and email
  • Setting up appointments
  • Assist in creating a website for the company.

Eligibility Coordinator/ Billing Assistant/Discrepancy Coordinator

Family Care Visiting Nurse
01.2008 - 01.2009
  • Assist patients in determining eligibility for Medicaid Services
  • Interacting with nurses and case workers regarding eligibility
  • Generate bills for Department of Social Services
  • Research Home Health Aid and Nurse time sheets discrepancies
  • Ensure accuracy in documentation of patient charts.

Customer Service Specialist

Affinion Group
01.1998 - 01.2008
  • Respond to various customer inquires within a high call volume setting as well as e-mail format
  • Provide customers with technical and site navigation support for multiple Company websites and troubleshoot user error
  • Up-sell member services and products and track orders providing status and delivering information
  • Determination of Billing/Credit Status, responsible for collections or reimbursement
  • Daily use of Otis, Kana, Vax, and CSV Computer programs
  • Knowledge of Microsoft Word, Excel, Outlook, and Internet Explorer.

Education

General Course Studies -

Housatonic Community College
Bridgeport, CT
12.1998

Graduated with Diploma -

Bullard Havens Technical High School
Bridgeport, CT
12.1996

References

Available Upon Request

Languages

Spanish
Native or Bilingual

Timeline

Cafeteria Assistant

Roosevelt School
01.2014 - Current

Companion for the elderly

01.2013 - 01.2014

Subcontractor for Valuation of properties

Valuation Realty Group, LLC.
01.2011 - 01.2012

Office Manager

Favia Renovations, LLC
01.2010 - 01.2011

Eligibility Coordinator/ Billing Assistant/Discrepancy Coordinator

Family Care Visiting Nurse
01.2008 - 01.2009

Customer Service Specialist

Affinion Group
01.1998 - 01.2008

General Course Studies -

Housatonic Community College

Graduated with Diploma -

Bullard Havens Technical High School

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Iris Medrano