Lisa "LB" Smith
Summary
Accomplished in enhancing customer satisfaction and managing high-volume events at Troon, I leverage strong multitasking and customer service expertise to deliver exceptional experiences. Skilled in liquor, beer, and wine knowledge, I foster positive environments through effective communication and teamwork. Recognized for resolving customer complaints efficiently, my approach boosts loyalty and operational success.
Overview
11
11
years of professional experience
Work History
Bartender, Server, Banquets, Bev Cart Service
Troon
Chandler, AZ
07.2015 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Hair Stylist
Self Employed
Chandler, AZ
08.2014 - 06.2021
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Resolved guest complaints about service or style.
Bartender Shift Manager
Secreto Restaurant & Bar
Phoenix, AZ
08.2013 - 06.2015
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
Associate of Arts - Hair Design, Business, Health And Anatomy
The Studio Academy of Beauty
Chandler, AZ08.2014
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Outgoing Personality
- Customer service expertise
- Organizational ability
- Responsible Alcohol Service
- Handling Difficult Customers
- Alcohol awareness
- Classic cocktails
- Honest and Dependable
- Good Conversationalist
Timeline
Bartender, Server, Banquets, Bev Cart Service
Troon
07.2015 - 05.2024
Hair Stylist
Self Employed
08.2014 - 06.2021
Bartender Shift Manager
Secreto Restaurant & Bar
08.2013 - 06.2015
Associate of Arts - Hair Design, Business, Health And Anatomy
The Studio Academy of Beauty