Lisa M Luna
Bolingbrook,IL
Summary
Customer Service Specialist and Administrative Assistant with a strong focus on driving sales growth and enhancing customer satisfaction. Proven ability to collaborate cross-departmentally and implement efficient processes that prioritize customer needs. Recognized for fostering high-performing teams and maintaining operational compliance.
Overview
12
12
years of professional experience
Work History
Assistant Manager - CS
Old Navy
Naperville , IL
2026.01 - Current
- Drove profitable sales growth across all store operations, including merchandising and talent development.
- Executed store strategy with management to meet and exceed performance goals.
- Coached leads, experts, and brand associates, enhancing team capability and performance.
- Supported processes that prioritized customer-centric approaches to enhance store sales.
- Recruited and developed productive teams of brand associates and experts.
- Owned specific areas of responsibility to ensure operational success.
- Implemented action plans that targeted efficiencies and boosted overall productivity.
- Ensured compliance with standard operating procedures and retail standards.
Customer Service
Integrated Medical Systems LLC
Bolingbrook, IL
2019.12 - 2026.01
- Assisted customers via global email and phone, adapting to an evolving environment.
- Reviewed and approved over 100 orders through web portal, ensuring accuracy and efficiency.
- Facilitated customer portal login setups, improving user access and satisfaction.
- Collaborated cross-departmentally to streamline order processing and improve service delivery.
- Liaised between purchasing team and customers, resolving inquiries and concerns effectively.
- Reviewed credit hold customers and managed backorder requests, supporting timely order fulfillment.
- Initiated return processes and coordinated issuance of credits to maintain customer satisfaction.
- Maintained a professional environment to exceed customer expectations and foster positive interactions.
Customer Service Administrator
Sterigenics
Willowbrook, IL
2015.06 - 2026.01
- Communicate and assist internal and external customers in person, email and via phone.
- Find solutions to any customer issues that may arise.
- Ensure a warm and friendly environment, in order to capitalize on understanding and meeting customer needs.
- Prepare invoices on a daily basis and maintain customer records and files.
- Schedule and dispatch customer deliveries.
- Maintain and prepare various daily reports.
- Provided assistance to colleagues on various office tasks to improve workflow.
- Provided back up support to other departments which was highly admired by the Customer Service Supervisor as well as the General Manager.
- Implemented new system and procedures with Logistics for handling bill of ladings, reducing document errors and misplacement.
Administrative Assistant
Valpak – RJM Direct Marketing Inc
Oak Brook, IL
2014.08 - 2015.04
- Supported sales staff by inputting orders, reviewing agreements, and scheduling appointments.
- Assisted the office sales staff and corresponded with owners of a local Direct Marketing Company.
- Guided the sales team on their digital marketing to increase sales of the Valpak.com digital products.
- Crafted marketing messages for Valpak.com digital advertising clients.
- Ran and analyzed digital reporting on a day to day basis.
- Accelerated the digital marketing presence by 20% after the initial implementation of the new marketing material the Digital Marketing Manager presented to the sales team.
- Restructured the process with the Co-Owner/CFO on reconciliations and discrepancies to identify adjustments that needed to be made to customer accounts.
Education
GED -
Richard J Daley College
Chicago, IL2007-03
Skills
- Sales support
- Team coaching
- Sales growth
- Process adherence
- Performance tracking
- Staff training
- Cross-department collaboration
- Performance evaluation
- Talent development
- Money handling
- Cash management
Websites
Languages
Spanish
Limited
Timeline
Assistant Manager - CS
Old Navy
2026.01 - Current
Customer Service
Integrated Medical Systems LLC
2019.12 - 2026.01
Customer Service Administrator
Sterigenics
2015.06 - 2026.01
Administrative Assistant
Valpak – RJM Direct Marketing Inc
2014.08 - 2015.04
GED -
Richard J Daley College