Lisa Marie Carlin
Quitman,MS
Summary
Dedicated clinical mental health counseling professional with over 10 years of diverse healthcare experience in behavioral health, emergency medical services, and hospital operations. Expertise includes crisis intervention, behavioral health assessment, treatment planning, psychoeducation, group facilitation, and supportive counseling. Recognized for fostering interdisciplinary collaboration and delivering trauma-informed care while advocating for patients and providing compassionate support during complex psychiatric, medical, and behavioral crises. Committed to enhancing patient outcomes through effective communication and tailored therapeutic strategies.
Overview
1
1
Language
1
1
Certification
12
12
years of professional experience
Work History
Behavioral Health Technician II
East Mississippi State Hospital
09.2024 - Current
- Provide direct behavioral health services, including supportive counseling, psychoeducation, group facilitation and behavioral support
- Conduct behavioral health screenings and assessments of emotional, adaptive, intellectual, and achievement functioning as appropriate
- Collaborate with clients and interdisciplinary teams to develop, implement, and review individualized treatment plans
- Maintain accurate clinical documentation of assessments, interventions, progress, and client interactions
- Participate in clinical supervision, case consultation, and interdisciplinary treatment planning while
Lead Emergency Medical Technician
Baptist Anderson Regional Medical Center
02.2022 - 09.2024
- Provide BLS care during scheduled and emergency interfacility transport of adult and geriatric patients
- Assessed and monitored patient condition throughout transport, including vital signs, mental status, oxygenation, pain, and response to interventions
- Coordinated safe patient transfers and clinical handoffs with nurses, physicians, case managers, dispatch, and receiving facilities
- Serve in a lead role by providing operational guidance, mentoring, and support to EMT staff during transports and daily operations
- Provide calm, compassionate support to patients and families experiencing medical crises, emotional distress, cognitive impairment, or behavioral health concerns
- Complete accurate patient care documentation while maintaining HIPAA, safety, infection-control, and organizational compliance standards
Patient Access Shift Lead
Baptist Anderson Regional Medical Center
03.2015 - 02.2022
- Lead daily operations for patient access staff, coordinating assignments and workflows to maintain efficient service during high-volume periods
- Oversee registration, insurance verification, eligibility, authorization, and demographic data accuracy to ensure timely patient care and insurance claim submissions
- Resolve complex registration, billing, and insurance concerns while deescalating difficult patient interactions with professionalism and compassion
- Train, onboard, coach, and mentor staff on EMR systems, registration procedures, compliance standards, and departmental expectations
- Collaborate with clinical departments, billing teams, insurance providers, and hospital leadership to resolve patient access barriers and support continuity of care
- Maintain HIPAA compliance, patient confidentiality, and hospital standards while supporting quality improvement and positive patient experiences
Education
Master of Science - Clinical Mental Health Counseling
The University of West Alabama
Livingston, AL08-2026
Bachelor of Science - Psychology
Mississippi State University
Starkville, MS05-2024
Technical Certificate - Emergency Medical Technician
Jones County Junior College Workforce Development Center
Stonewall, MS05-2018
Skills
- Crisis Intervention
- De-escalation
- Supportive Counseling
- Psychoeducation
- Cognitive Assessment
- Treatment Planning
- Trauma-Informed Care
- Patient Advocacy
- Clinical Documentation
- EHR Documentation
- Disaster Management
- Training
Certification
- Certified MoCA Rater, 2026, Montreal Cognitive Assessment
- Psychological First Aid, 2026, NCTSN
- Basic Life Support for Healthcare Providers (BLS), 2025, American Heart Association
- Skills for Psychological Recovery, 2022, NCTSN
- Emergency Medical Technician-Basic, 2018, National Registry of Emergency Medical Technicians
Languages
American Sign Language
Professional Working
Timeline
Behavioral Health Technician II
East Mississippi State Hospital
09.2024 - Current
Lead Emergency Medical Technician
Baptist Anderson Regional Medical Center
02.2022 - 09.2024
Patient Access Shift Lead
Baptist Anderson Regional Medical Center
03.2015 - 02.2022
Technical Certificate - Emergency Medical Technician
Jones County Junior College Workforce Development Center
Bachelor of Science - Psychology
Mississippi State University
Master of Science - Clinical Mental Health Counseling
The University of West Alabama