Lisa Marie Dennis
Saylorsburg,Pennsylvania
Summary
Diligent and reliable team player with strong customer service skills, experienced in coordinating care and managing patient schedules. Committed to providing exemplary service and support to ensure patient needs are met, contributing to overall satisfaction and efficiency in the clinic environment.
Overview
10
10
years of professional experience
Work History
Quality Lead
SL Pocono Pediatric Associates
East Stroudsburg, PA
03.2020 - Current
- Assist in maintaining quality standards..
- Educate & collaborate with team to improve efficiency in completing quality call sheets and maintain best practices to keep patient panels up to date.
- Utilize quality control measures to assess compliance within specific areas.
- Run weekly & monthly provider and location reports to analyze areas in need of improvement. Consult with management to create a plan for maintaining and reaching the quality goals for SL Pocono Pediatrics..
Medical Assistant
SL Pocono Pediatric Associates
East Stroudsburg, PA
08.2017 - Current
- Obtained and recorded vital signs and medical history from patients.
- Administered medications and performed injections following safety protocols.
- Managed patient scheduling and follow-up appointments to improve patient experiences.
- Built strong relationships with patients through effective communication.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- VFC Vaccine Coordinator: maintain, order, reconcile vaccine inventory for the VFC program. Ensure vaccines are in good standing, within use date, maintained at correct temperature and on site for patient care. Coordinate & complete VFC and corporate vaccine site survey visits. Be prepared and ready for vaccine excursions including inventory, packing, and moving vaccines off site to monitored facility while ensuring vaccines remain at proper temperatures throughout transport. Coordinate vaccine return in same manner once site is efficiently reporting temperature controls for inventory to be returned to facility.
Front Desk Coordinator
SL Pocono Pediatrics Associates
Stroudsburg, PA
09.2016 - 08.2017
- Greeted visitors and patient families, ensuring efficient appointment flow.
- Coordinated communication between medical staff and families to address inquiries.
- Maintained front desk staff schedules and updated client records accurately.
- Handled high volumes of incoming calls, directing them to appropriate departments.
- Balanced daily cash drawer reconciliations and prepared bank deposits.
- Maintained a clean, organized reception area to create a welcoming atmosphere.
Education
High School Diploma -
Freedom High School
Bethlehem, PA06.1982
Skills
- Quality Lead
- Medical Assistant
- VFC Vaccine Coordinator
- Supply Inventory Control
- Front Desk Receptionist back up
Timeline
Quality Lead
SL Pocono Pediatric Associates
03.2020 - Current
Medical Assistant
SL Pocono Pediatric Associates
08.2017 - Current
Front Desk Coordinator
SL Pocono Pediatrics Associates
09.2016 - 08.2017
High School Diploma -
Freedom High School