lisamarie Koury
San Diego,CA
Summary
An enthusiastic and dedicated customer service specialist seeking a professional position in a challenging yet rewarding work environment where knowledge obtained through sales, customer service, and achieved certifications be applied daily to ensure satisfying and successful results within a company.
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Breast Prothesis Specialist
Nordstrom Inc.
10.2011 - Current
- Provided welcoming, effective fittings for prosthesis and standard garments.
- Exceed sales goals, and build client loyalty through product knowledge and follow-ups
- Create & execute personal sales plan leading me to rank top 10% consistently
- Earned Breast Prosthesis fit certification offering empathetic support to clients in the PostMastectomy Department for all Southern California
- Received prestigious Pacesetter award and named Employee of the Month
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Implemented customer feedback system to inform product development.
- Streamlined project delivery processes, reducing completion times significantly.
- Conducted comprehensive competitor analysis to inform strategic decisions.
- Led cross-functional team to launch new product, exceeding initial sales forecasts.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Developed training materials to enhance staff proficiency and productivity.
- Optimized inventory management, minimizing waste and reducing costs.
- Restructured customer service process, ensuring quicker response times.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
- Frequently inspected production area to verify proper equipment operation.
- Followed all company policies and procedures to deliver quality work.
Postal Service Employee
USPS
05.2020 - 07.2021
- Dedicated extensive experience in collection of mail, sorting, bagging , preparation of trucks for deliveries.
- Adobt of machineries, weighted cargo and efficiency .
- Adapted quickly & efficiently in a fast-paced environment while ensuring timely and accurate mail processing
- Strong organizational skills and a commitment to upholding postal service standards, contributing to the effective operation of the postal system
Education
Administration of Justice
Grossmont College
El Cajon, CAASSOCIATES DEGREE - Design And Merchandising
Art Institute of California
Los Angeles, CASkills
- Effective Communication
- Problem Solving
- Time Management
- Attention to Detail
- Sales/POS
- Microsoft Office
- Medical Records/Billing
- AdvancedMD
- Medical Appointment Scheduling
- Insurance Verification
Accomplishments
- Achieved team accuracy through effectively helping with product knowledge .
- Achieved custom satisfaction by completing home deliveries with accuracy and efficiency.
- Collaborated with team of 20 in the development of Fit for a Cure.
- Documented and resolved mechanical issues which led to improved provisions..
- Resolved product issue through consumer testing.
Certification
HIPPA
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Postal Service Employee
USPS
05.2020 - 07.2021
Breast Prothesis Specialist
Nordstrom Inc.
10.2011 - Current
Administration of Justice
Grossmont College
ASSOCIATES DEGREE - Design And Merchandising
Art Institute of California
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