LISA M ORTIZ

• Registered 80+ patients daily and performed front desk operations, including insurance verification, co-pay collection, and phone handling. Provided excellent customer service and resolved patient inquiries and complaints.
• We have adhered to strict HIPAA guidelines to protect patient privacy.

Performed various duties, including data entry, patient registration, monitoring vital signs, crisis intervention, patient guidance, community program recommendations, self-care assistance, budget management, progress documentation, safety assurance, de-escalation, and acted as a liaison between patients, families, and medical staff.

Responsible for billing insurance, collecting payments, processing claims, maintaining records, updating patient information, and performing data entry.