Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lisa Marie Schwartz

Union Beach,NJ

Summary

With over 25 years of experience in the pet industry, I am a seasoned grooming service leader known for problem-solving skills and the ability to enhance client satisfaction. An effective coach, dedicated to mentoring and guiding pet stylists, eager to contribute to and inspire success within our organization.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Executive Pet Stylist

Peticures
04.2024 - Current


  • Identified trends and assessed opportunities to improve processes and execution.
  • Optimized operational efficiency by redesigning processes, systems, and workspaces for increased performances.
  • Developed strategic partnerships with industry leaders, enhancing company reputation and access to new customers.
  • Drove significant growth in annual revenue by identifying and penetrating new market segments.
  • Secured substantial media coverage for company initiatives, amplifying brand visibility and public engagement.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced operational risks and hazards.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Balanced multiple appointments simultaneously without compromising attention to detail or customer satisfaction levels.

Service Training Coach

Pet Supplies Plus
04.2012 - 04.2024
  • Weekly Conferences with Paragon and PSP leadership to determine strengths and weaknesses in current student roster.. to provide developmental plans.
  • Motivate Students to become goal oriented, and more effective through training habits and production.
  • Cultivated relations with students and team leaderships to support the Paragon program and student success within the organization.
  • Evaluated individual knowledge, skills and strengths and to support salon team positions to maximize talent areas within our district.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
  • Provided Pet Safety Training to leadership and team members to optimize PSP 's efforts to prevent risks and hazards associated with working with pets.
  • Supported with consistent communication to both Franchise and Corporate variety locations throughout, to influence the development student success.
  • Exemplified PSP’s core values while networking with students, salon team members, leadership, clients, and pets.
  • Developed training tactics, marketing support, and developmental strategies to strengthen the growth of our organizations services.

Reginal Grooming Leader

Pet Supplies Plus
04.2012 - 05.2020
  • Appointed as the first Regional Grooming Leader within PSP.
  • Developed PSP's Nose To Toes evaluation guidelines for Pet Salon standard of practice.
  • Contributed to design and execution of nationwide Pet Safety protocols.
  • Assisted in the development of corporations Bather Brusher training program.
  • Collaborated with HR to create PSP's grooming interview guide.
  • Aided Facilities team in organizing salon equipment procurement.
  • Enhanced ability to coach teams by learning under experienced HR executives.
  • Enhanced store operations through hands-on training and marketing initiatives during regional visits.
  • Received numerous PSP recognitions for accomplishments which include; Pawsitive Impressions, Pat On The Backs, and acknowledgments for district salon successes.
  • Scouted out talent, trained and influenced groomers within organization to support success and growth.
  • Created pricing strategies for specific breeds tailored to regional market conditions.
  • Created marketing plans to influence the development of organizations salon service growth and production.

Salon Manager

Petsmart
01.2004 - 04.2011
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Directed marketing initiatives that increased business.
  • Conferred with customers to assess requirements and recommend specific services.
  • Developed the second highest volume salon for the company at that time.
  • Achieved direct training in the organizations corporate headquarters.
  • Appointed as Salon Leader for flagship location in Manhattan.
  • Developed and maintained strong and on going partnerships with 3rd party vendors while working in industry trade conventions.

Education

Brookdale Community College
Lincroft, NJ

Skills

  • Motivational techniques
  • Performance improvements
  • Marketing planning
  • Coach mentoring
  • Nondiscriminatory practices
  • Team Training
  • Effective communication
  • Verbal and written communication
  • Team Bonding
  • Motivational leadership style
  • Recruitment

Certification

Paragon Bather Brusher and Pet Stylist Certification

AKC SAFE

AKC Bather Brusher

AKC Massage Therapy

AKC Salon Sanitation

CCE Certification

IMCCE prerequisite program

Timeline

Executive Pet Stylist

Peticures
04.2024 - Current

Service Training Coach

Pet Supplies Plus
04.2012 - 04.2024

Reginal Grooming Leader

Pet Supplies Plus
04.2012 - 05.2020

Salon Manager

Petsmart
01.2004 - 04.2011

Brookdale Community College

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Lisa Marie Schwartz