Lisa Marlana Hawk
Sweet Home,OR
Summary
Proven leader and efficient team player, I leveraged my expertise in warehouse operations and teamwork at Target DC to enhance order fulfillment accuracy and safety, contributing to a significant improvement in team efficiency. Skilled in heavy lifting and fostering collaboration, I consistently exceed productivity goals, demonstrating a dependable and results-driven work ethic.
Overview
30
30
years of professional experience
Work History
Out Bound Fulfillment Team Member
Target DC
08.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Ensured timely delivery of customer orders by consistently meeting or exceeding daily picking and packing targets.
- Collaborated with team members to achieve a high level of accuracy in order fulfillment, minimizing returns due to errors.
- Efficiently navigated warehouse space using material handling equipment, consistently adhering to safety guidelines to prevent accidents or injuries.
- Enhanced team morale by actively participating in group discussions, contributing ideas for process improvements, and supporting colleagues during peak periods.
- Assisted with the onboarding of new team members, serving as a mentor and resource for questions related to order processing procedures.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Pre-assembled containers to be easily selected by packing associates.
- Safely and securely loaded items to prevent damage during transport.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Lead Supervisor
B N T Enterprize
03.2017 - 10.2023
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
- Fostered a culture of continuous improvement by encouraging staff input on process enhancements or procedural changes that would benefit the organization as a whole.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.
- Established clear lines of communication within the team, fostering collaboration and teamwork.
- Ensured smooth daily operations by addressing unforeseen challenges promptly and proactively.
- Improved team efficiency by streamlining processes and implementing new workflows.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Lead Cashier
B N T Enterprize
11.2016 - 10.2023
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Led cashiers and associates in providing thoughtful customer service.
- Alleviated customer service needs with policy-appropriate solutions.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Educated employees on register use, merchandising, and customer service.
- Reduced cashier errors by implementing thorough training programs for new employees.
- Collaborated with management to develop strategies for improving overall store performance and profitability.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Ensured compliance with company policies regarding cash handling procedures, maintaining security standards throughout operations.
- Maintained stock to meet expected customer demand.
- Conducted regular audits of cash registers, identifying any discrepancies quickly and resolving them efficiently.
- Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
- Contributed to team success by consistently meeting or exceeding sales targets set by management.
- Implemented inventory control measures to minimize stock discrepancies and maintain accurate records.
- Maximized employee productivity through effective scheduling and workload distribution, reducing stress among staff members.
- Handled complex returns or exchanges swiftly, streamlining processes that ensured minimal disruption to customers'' shopping experiences.
- Communicated with customers and team members to solve problems.
- Quickly and accurately counted drawers at start and end of each shift.
- Restocked and organized merchandise in front lanes.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Operated POS cash register and equipment to collect payments.
- Monitored areas for security issues and safety hazards.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Overnight Stock Associate
Walmart
04.1995 - 10.1996
- Removed all boxes and related trash from sales floor and processed through compactors.
- Unloaded arriving product stock and moved to store display areas.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Checked aisles for spills to complete quick clean-up.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
- Collaborated with team members to complete tasks quickly and accurately, reducing customer complaints related to out-of-stock items.
- Contributed to a reduction in shrinkage by carefully handling merchandise and diligently reporting any signs of theft or damage observed during overnight shifts.
- Optimized backroom organization through diligent sorting and placement of overstock items, facilitating easier access for future restocking needs.
- Collected assigned merchandise and transported to store floor locations using hand trucks.
- Collaborated with daytime associates to communicate any pertinent stocking updates or concerns, ensuring seamless transitions between shifts.
- Maintained a clean and organized store environment by removing empty pallets, cardboard, and trash after stocking duties were completed.
- Reduced safety hazards by promptly addressing spills, broken items, or other potentially dangerous situations discovered while stocking shelves.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Maintained a high level of product knowledge, enabling efficient stocking practices and accurate assistance to customers when needed.
- Increased efficiency of the stocking process by effectively utilizing equipment such as pallet jacks and hand trucks.
- Contributed to a positive workplace culture through cooperation with coworkers and adherence to company policies during overnight shifts.
- Demonstrated adaptability by taking on additional tasks or responsibilities as needed to support overall store operations during overnight shifts.
- Improved inventory accuracy by diligently organizing and restocking shelves during overnight shifts.
- Ensured timely product availability for customers by efficiently unloading and stocking merchandise.
- Maintained neat, organized stockroom free of hazards.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Safely and securely loaded items to prevent damage during transport.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Interacted with guests in friendly and knowledgeable way.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Education
CNA Certification - Medical
Linn-Benton Community College
Albany, OR11.1990
Diploma - General Studies
Lebanon Union High School
Lebanon, OR06.1990
Skills
- Warehouse Operations
- Picking and Packing
- Shipping and receiving
- Stock replenishment
- Product Packaging
- Order Picking
- Warehouse Safety
- Hand-Eye Coordination
- Quality Control
- Product picking
- Attention to Detail
- Product Inspections
- Time Management
- Product Location
- Order Filling
- Motivated Team Player
- Heavy Lifting
- Teamwork and Collaboration
- Dependable and reliable
- Quick Learner
- Product Transport
- Work Area Maintenance
- Safety processes and procedures
- Pick lists
- Product identification
- Safety Procedures
Timeline
Out Bound Fulfillment Team Member
Target DC
08.2024 - Current
Lead Supervisor
B N T Enterprize
03.2017 - 10.2023
Lead Cashier
B N T Enterprize
11.2016 - 10.2023
Overnight Stock Associate
Walmart
04.1995 - 10.1996
CNA Certification - Medical
Linn-Benton Community College
Diploma - General Studies
Lebanon Union High School
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