Lisa Marlana Hawk
Sweet Home,OR
Summary
Proven leader and efficient team player, I leveraged my expertise in warehouse operations and teamwork at Target DC to enhance order fulfillment accuracy and safety, contributing to a significant improvement in team efficiency. Skilled in heavy lifting and fostering collaboration, I consistently exceed productivity goals, demonstrating a dependable and results-driven work ethic.
Overview
30
30
years of professional experience
Work History
Out Bound Fulfillment Team Member
Target DC
08.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Ensured timely delivery of customer orders by consistently meeting or exceeding daily picking and packing targets.
- Collaborated with team members to achieve a high level of accuracy in order fulfillment, minimizing returns due to errors.
- Efficiently navigated warehouse space using material handling equipment, consistently adhering to safety guidelines to prevent accidents or injuries.
- Enhanced team morale by actively participating in group discussions, contributing ideas for process improvements, and supporting colleagues during peak periods.
- Assisted with the onboarding of new team members, serving as a mentor and resource for questions related to order processing procedures.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Pre-assembled containers to be easily selected by packing associates.
- Safely and securely loaded items to prevent damage during transport.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Lead Supervisor
B N T Enterprize
03.2017 - 10.2023
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
- Fostered a culture of continuous improvement by encouraging staff input on process enhancements or procedural changes that would benefit the organization as a whole.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.
- Established clear lines of communication within the team, fostering collaboration and teamwork.
- Ensured smooth daily operations by addressing unforeseen challenges promptly and proactively.
- Improved team efficiency by streamlining processes and implementing new workflows.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Lead Cashier
B N T Enterprize
11.2016 - 10.2023
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Led cashiers and associates in providing thoughtful customer service.
- Alleviated customer service needs with policy-appropriate solutions.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Educated employees on register use, merchandising, and customer service.
- Reduced cashier errors by implementing thorough training programs for new employees.
- Collaborated with management to develop strategies for improving overall store performance and profitability.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Ensured compliance with company policies regarding cash handling procedures, maintaining security standards throughout operations.
- Maintained stock to meet expected customer demand.
- Conducted regular audits of cash registers, identifying any discrepancies quickly and resolving them efficiently.
- Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
- Contributed to team success by consistently meeting or exceeding sales targets set by management.
- Implemented inventory control measures to minimize stock discrepancies and maintain accurate records.
- Maximized employee productivity through effective scheduling and workload distribution, reducing stress among staff members.
- Handled complex returns or exchanges swiftly, streamlining processes that ensured minimal disruption to customers'' shopping experiences.
- Communicated with customers and team members to solve problems.
- Quickly and accurately counted drawers at start and end of each shift.
- Restocked and organized merchandise in front lanes.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Operated POS cash register and equipment to collect payments.
- Monitored areas for security issues and safety hazards.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Overnight Stock Associate
Walmart
04.1995 - 10.1996
- Removed all boxes and related trash from sales floor and processed through compactors.
- Unloaded arriving product stock and moved to store display areas.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Checked aisles for spills to complete quick clean-up.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
- Collaborated with team members to complete tasks quickly and accurately, reducing customer complaints related to out-of-stock items.
- Contributed to a reduction in shrinkage by carefully handling merchandise and diligently reporting any signs of theft or damage observed during overnight shifts.
- Optimized backroom organization through diligent sorting and placement of overstock items, facilitating easier access for future restocking needs.
- Collected assigned merchandise and transported to store floor locations using hand trucks.
- Collaborated with daytime associates to communicate any pertinent stocking updates or concerns, ensuring seamless transitions between shifts.
- Maintained a clean and organized store environment by removing empty pallets, cardboard, and trash after stocking duties were completed.
- Reduced safety hazards by promptly addressing spills, broken items, or other potentially dangerous situations discovered while stocking shelves.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Maintained a high level of product knowledge, enabling efficient stocking practices and accurate assistance to customers when needed.
- Increased efficiency of the stocking process by effectively utilizing equipment such as pallet jacks and hand trucks.
- Contributed to a positive workplace culture through cooperation with coworkers and adherence to company policies during overnight shifts.
- Demonstrated adaptability by taking on additional tasks or responsibilities as needed to support overall store operations during overnight shifts.
- Improved inventory accuracy by diligently organizing and restocking shelves during overnight shifts.
- Ensured timely product availability for customers by efficiently unloading and stocking merchandise.
- Maintained neat, organized stockroom free of hazards.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Safely and securely loaded items to prevent damage during transport.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Interacted with guests in friendly and knowledgeable way.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Education
CNA Certification - Medical
Linn-Benton Community College
Albany, OR11.1990
Diploma - General Studies
Lebanon Union High School
Lebanon, OR06.1990
Skills
- Warehouse Operations
- Picking and Packing
- Shipping and receiving
- Stock replenishment
- Product Packaging
- Order Picking
- Warehouse Safety
- Hand-Eye Coordination
- Quality Control
- Product picking
- Attention to Detail
- Product Inspections
- Time Management
- Product Location
- Order Filling
- Motivated Team Player
- Heavy Lifting
- Teamwork and Collaboration
- Dependable and reliable
- Quick Learner
- Product Transport
- Work Area Maintenance
- Safety processes and procedures
- Pick lists
- Product identification
- Safety Procedures
Timeline
Out Bound Fulfillment Team Member
Target DC
08.2024 - Current
Lead Supervisor
B N T Enterprize
03.2017 - 10.2023
Lead Cashier
B N T Enterprize
11.2016 - 10.2023
Overnight Stock Associate
Walmart
04.1995 - 10.1996
CNA Certification - Medical
Linn-Benton Community College
Diploma - General Studies
Lebanon Union High School
Similar Profiles
Jose RiosJose Rios
Problem Solver at Target DCProblem Solver at Target DC
Binton LatdrikBinton Latdrik
Order Selector at Target DCOrder Selector at Target DC
Yanet Salinas GarciaYanet Salinas Garcia
Warehouse Forklift Operator at Target DCWarehouse Forklift Operator at Target DC