LISAN FONTAINE-GUISTE
Loganville,GA
Summary
Dedicated and detail-oriented professional. Proven ability to handle sensitive materials with strict adherence to protocols and deadlines. Skilled in navigating diverse delivery routes efficiently while maintaining a strong commitment to safety and confidentiality. Committed to upholding the highest standards of integrity and professionalism in the medical logistics field.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CLINICAL SUPERVISOR
HOPE NEUROLOGY AND MEDICAL SERVICES
- Train clinical staff i.e., Physician Assistants and Medical Assistants
- Formulate office procedures and protocol
- Orchestrated operations and workflow through effective planning, organization, and delegation
- Make recommendation for medical supplies and equipment.
- LEAD CMA, OPA, INJECTION DEPARTMENT MANAGER
BARBOUR ORTHOPEDIC SPORT AND SPINE
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing
- Helped implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Train clinical staff
- Medical student coordinator
- Formulate office procedures and protocol
- Orchestrated operations and workflow through effective planning, organization, and delegation
- Prepare clinic/clinicians for daily patient visits
- Ensure all documents for patient visits are available and ready for PAs at time of patient appointment
- Phlebotomy/Platelet Rich Plasma/EKG tech
- Schedule patients for injection procedures
- Wound care, Application, and removal of cast
Case Manager
Revive Orthopedics
09.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Collaborated effectively with attorneys to strategize on best course of action for individual cases, maximizing potential settlements or awards.
- Monitored medical treatment progress, maintaining open lines of communication with healthcare providers involved in the client''s care plan.
- Managed a high volume of cases simultaneously, ensuring each received proper attention and care.
- Served as a liaison between clients, attorneys, insurance companies, and other parties involved in personal injury cases – enhancing overall efficiency within the practice.
HOPE NEUROLOGY AND MEDICAL SERVICES - CLINICAL SUPERVISOR
09.2021 - 02.2023
BARBOUR ORTHOPEDIC SPORT AND SPINE - LEAD CMA, OPA, INJECTION DEPARTMENT MANAGER
10.2016 - 07.2021
- Aid in hiring employees to ensure proper qualified personnel for department
- Assist employee performance and if necessary, discipline employees in a constructive manner
- Prepare clinic/clinicians for daily patient visits
- Ensure all medical records and other care-related documentation are up-to-date, ready for their visit
- Triage patient for provider assessment due to shortage of staff
- Aid in scheduling patients for injection procedures
- Aid in performing physical examination during patient evaluation under supervision of physicians
- Aid with spine injections for pain management/ C-Arm technician
- Responded to crisis situations with calm and professional approach to optimize support
- Lead and directed team of 15-20 clinical personnel and support staff
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care
- Communicated with patients, ensuring that medical information was kept private
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Certified Nursing Assistant
Roy Less Schnieder Regional Medical Center
07.2010 - 07.2011
- Dressing changes
- Establishing for follow up care and treatments after surgery
- Completion/receipt of surgery charge sheets
- Review of all surgeon notes and H&P documentation
- Surgical Coder/Insurance verified/ Insurance pre-certs
- Operative report editor Insurance precertification Data entry
- Contacted pharmacies to submit and refill patients' prescriptions
- Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion
- Performed preliminary physical tests, such as taking blood pressure, weight, and temperature, accurately recording results in patient history summary
- Wound care, Application, and removal of cast
Education
Bachelor of Science - healthcare science/administration
Keiser University Fort Lauderdale
Fort Lauderdale, FL05.2017
Associate of Applied Science - MEDICAL ASSISTING
Keiser University Fort Lauderdale
Fort Lauderdale, FL05.2014
High School Diploma -
St. Martin Secondary High School
Roseau, Dominica WI06.2000
Skills
- Good verbal and written communication skills
- Highly organized and detail oriented
- Materials transport
- Vehicle inspections
- Order picking and processing
Certification
- Medical Courier Training
- CPR
- BBP (upon request)
- Certified Hipaa Certification
- HIPPA
Timeline
Case Manager
Revive Orthopedics
09.2023 - Current
HOPE NEUROLOGY AND MEDICAL SERVICES - CLINICAL SUPERVISOR
09.2021 - 02.2023
BARBOUR ORTHOPEDIC SPORT AND SPINE - LEAD CMA, OPA, INJECTION DEPARTMENT MANAGER
10.2016 - 07.2021
Certified Nursing Assistant
Roy Less Schnieder Regional Medical Center
07.2010 - 07.2011
CLINICAL SUPERVISOR
HOPE NEUROLOGY AND MEDICAL SERVICES
- LEAD CMA, OPA, INJECTION DEPARTMENT MANAGER
BARBOUR ORTHOPEDIC SPORT AND SPINE
Bachelor of Science - healthcare science/administration
Keiser University Fort Lauderdale
Associate of Applied Science - MEDICAL ASSISTING
Keiser University Fort Lauderdale
High School Diploma -
St. Martin Secondary High School
- Medical Courier Training
- CPR
- BBP (upon request)
- Certified Hipaa Certification
- HIPPA
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