Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lisandra Gomez Garcia

Homestead,FL

Summary

Dynamic administrative professional with proven experience in data entry and customer service at Miami Dade College. Skilled in creating student accounts, Guiding Students through online orientation and how to use their Student Portals. Skilled in document organization and team collaboration. I effectively resolved client concerns enhancing satisfaction. Adept at training staff and managing tasks, I fostered a cohesive work environment while maintaining accurate records and ensuring compliance with privacy policies.

Developed strong organizational and coordination skills within fast-paced office environment. Demonstrated ability to manage schedules, handle correspondence, and support team projects effectively. Looking to leverage these transferrable skills to add value within a team.

Overview

1
1
year of professional experience

Work History

Administrative Assistant Aiding Admissions

Miami Dade College Kendall Campus
11.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Create students account in Canvas .
  • Guided new students through online orientation .
  • Made 150 calls daily to students enquiring about our additional learning courses
  • Guided students through enrollment
  • Help students make payments towards their classes

Shift Leader

Alpaca Charcoal Chicken
06.2024 - 11.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Cashier

International Super Market
01.2024 - 06.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

EIDE Martirez De Barbados
La Habana , Cuba
11-2022

Skills

  • Data entry
  • Customer service
  • Document organization
  • Team collaboration
  • Employee training
  • Task delegation
  • Cash handling
  • Problem resolution
  • Effective communication
  • Time management
  • Computer skills
  • Customer and client relations

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Administrative Assistant Aiding Admissions

Miami Dade College Kendall Campus
11.2024 - Current

Shift Leader

Alpaca Charcoal Chicken
06.2024 - 11.2024

Cashier

International Super Market
01.2024 - 06.2024

High School Diploma -

EIDE Martirez De Barbados
Lisandra Gomez Garcia