Lisandra Medina
Columbus,OH
Summary
Team Lead with experience in the automotive industry, specializing in workflow management, employee training, and quality assurance.
Proven ability to lead multilingual teams, improve operational efficiency and ensure compliance with safety standards. Strong communicator with a track record of optimizing processes and supporting high-performance teams.
Overview
5
5
years of professional experience
Work History
Inventory Control Analyst
DecisionOne
Columbus, OH
08.2021 - 03.2023
- Oversaw large financial accounts and managed computer-based operation to ensure accurate diagnostics and led problem-solving initiatives to improve accuracy and streamline processes through WMS.
- Implemented best practices for inventory tracking using advanced software systems.
- Worked with different departments to keep inventory controlled according to established procedures.
Warehouse Team Leader
Motherson Yachiyo Automotive Systems Co., Ltd.
Columbus, OH
02.2024 - 02.2025
- Supervised and coordinated a team in the automotive sector, optimizing processes, enhancing productivity and ensuring the installation of key automotive parts, including sunroof motors, deflectors, drain channels, contributing to vehicle functionality, durability and quality assurance.
- Trained new associates on operational procedures and equipment usage, while ensuring safety measures.
Bilingual Customer Service Representative
NSG Pilkington
Columbus, OH
04.2025 - Current
- Delivered high-quality customer support and sales services for automotive across all vehicles.
- Built strong relationships with customer through clear communication and empathy, ensuring a positive customer experience from first contact to final sale.
- Provided accurate product recommendation, processed orders and coordinated services with efficiency and professionalism.
Education
Associate of Arts - Criminal Justice
05-2023
Certified - HSK Level 4
04-2023
Certified in Manufacturing Strategy - Quality Management and Operational Excellence
01-2025
Bachelor of Science - Business Administration
03-2028
Skills
- Advanced computer systems
- Microsoft Office
- Planning, Instruction and good Manufacturing Practices
- Teamwork, Quality Assurance
- Multilingual (Spanish, English and Mandarin Chinese)
- SAP
- Safety procedures
- Customer relationship management
- Employee coaching and mentoring
- Cross-functional teamwork
- Microsoft Excel
- Data entry software
Timeline
Bilingual Customer Service Representative - NSG Pilkington
04.2025 - Current
Warehouse Team Leader - Motherson Yachiyo Automotive Systems Co., Ltd.
02.2024 - 02.2025
Inventory Control Analyst - DecisionOne
08.2021 - 03.2023
Alison - Certified in Manufacturing Strategy, Quality Management and Operational Excellence
NUC University, Technical Division - Associate of Arts, Criminal Justice
Confucius Institute (CIs) - Certified, HSK Level 4
Purdue University - Bachelor of Science, Business Administration