Lisandra Oronia
Glendale Heights,IL
Summary
Resourceful Shift Supervisor with experience in managing teams, overseeing operations, and implementing effective strategies. Skilled in promoting productivity, ensuring quality control, and fostering positive work environments. Notably improved operational efficiency and team cohesion in previous roles. Possess strong leadership skills, adept at problem-solving and conflict resolution.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
Carol Stream, Illinois
02.2019 - Current
- Coached and guided new baristas on beverage quality standards and customer service excellence
- Supervised inventory management and initiated orders that guaranteed product availability for customers.
- Ensured compliance with health and safety regulations during shifts.
- Resolved customer issues quickly to maintain a positive store atmosphere.
- Collaborated with team members to create a welcoming environment for guests.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Recently promoted to ASM following completion of comprehensive training.
Kitchen Cook
McDonald's
Glendale Heights, Illinois
10.2017 - 05.2019
- Developed strong communication skills for effective collaboration.
- Thrived in high-pressure environments and time-sensitive situations
- Prepared and cooked menu items following standardized recipes and safety protocols.
- Assisted in training new kitchen staff on food preparation techniques.
- Collaborated with team members to ensure timely order delivery during peak hours.
- Adhered to sanitation regulations when cleaning kitchen surfaces, utensils and equipment.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ05-2023
Skills
- Customer-oriented
- Team leadership
- Inventory management
- Health compliance
- Time management
- Workplace safety
- Effective communication
- Role modeling
- Schedule management
- Sales reporting
Languages
Spanish
Native/ Bilingual
Timeline
Shift Supervisor
Starbucks
02.2019 - Current
Kitchen Cook
McDonald's
10.2017 - 05.2019
Bachelor of Arts - Psychology
Arizona State University