Lisandro Alvizar
East Palo Alto,California
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Desk Analyst
Stanford University
Palo Alto
07.2022 - 03.2024
- Monitored and responded quickly and effectively to requests received through the IT service desk ticketing system.
- Created templates for standard forms used in document processing operations.
- Troubleshooted technical issues related to ServiceNow platform including debugging code errors in production environment.
- Implemented security measures such as firewalls, encryption technologies and access control lists to protect data from unauthorized access.
- Maintained accurate records of customer interactions and resolutions.
Education
Some College (No Degree) - Information Technology
Cañada College
Redwood City, CASome College (No Degree) - Information Technology
Whitehall Yearling High School
Menlo Park, CASkills
- Client Relations
- Technical Support
- Remote Support
- Account Management
- Remote Technical Support
- Information Security
- System Administration
- Software Support
- Account Administration
- System optimization
- Hardware Configuration
- Active Listening
- Hardware and Software Configuration
- Attention to Detail
- Auditing Service Requests
Accomplishments
- Professional of the month 2023
- Perseverance Award 2024
Certification
- comp TIA
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Service Desk Analyst
Stanford University
07.2022 - 03.2024
Some College (No Degree) - Information Technology
Cañada College
Some College (No Degree) - Information Technology
Whitehall Yearling High School