Lisa Nicole Smith
Erie,PA
Summary
A strategic leader with years of comprehensive experience overseeing daily operations in diverse organizations. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing plans and executing excellent customer service. Thorough knowledge of market changes and trends paired with strong grasp of leadership and performance measures.
Overview
5
5
years of professional experience
Work History
Director, IDEAS Center
Allegheny College
Meadville, PA
09.2022 - 09.2023
- Developed and implemented comprehensive strategies and programs to improve operational processes.
- Collaborated with senior leadership to set long-term objectives for the center.
- Cultivated and maintained relationships with faculty, staff and students to promote positive work culture.
Manager, Diversity, Equity and Inclusion
The University of Alabama
Tuscaloosa, AL
01.2021 - 06.2022
- Coached, mentored and trained diverse engineering students in order to improve their educational performance and promote retention.
- Initiated new projects and programming that resulted in increased productivity and diversity education across the entire college.
- Provided leadership and was the point person regarding DEI for faculty and staff in the College of Engineering.
- Recruited highly desired qualified high school candidates for The College of Engineering.
Shipt Shopper
Shipt
Chestertown, MD
10.2018 - 03.2020
- Pick, pack, and deliver items from local stores to customers' homes in an efficient manner.
- Verify orders for accuracy and quality.
- Accurately read and follow customer order instructions.
- Provide excellent customer service throughout the delivery process.
Education
Bachelor of Arts - East Asian Studies
DePauw University
Greencastle, IN05-1998
Skills
- Logistics Management
- Partnerships and Alliances
- Organizational Development
- Verbal and written communication
- Time Management
- Customer Relations
- Team Collaboration
Timeline
Director, IDEAS Center
Allegheny College
09.2022 - 09.2023
Manager, Diversity, Equity and Inclusion
The University of Alabama
01.2021 - 06.2022
Shipt Shopper
Shipt
10.2018 - 03.2020
Bachelor of Arts - East Asian Studies
DePauw University
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