Lisanyeli Doway
Orlando,Fl
Summary
Accomplished and certified Pharmacy Technician with over 11 years of experience in pharmacy environments.
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Technician III
Arnold Palmer Hospital
04.2023 - Current
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
- Counted, measured and compounded medications following standard procedures.
- Maintained sterile environment, adhering to strict safety protocols and preventing contamination.
Lead Certified Pharmacy Technician
CVS Pharmacy
03.2015 - Current
- Assist customers with monetary transactions and discrepancies
- Stock person: Restocked inventory
- Sales Associate: Assist customers with service, maintain merchandise
- Pharmaceutical: Assist pharmaceutical technician
- Supporting pharmacological services by assembling, stocking, and distributing medications
- Maintaining records by recording and filing prescriptions and orders
- Sorting, stocking, and labeling medications and monitoring inventory
- Responding to requests of patients and healthcare providers, answering their questions, and referring various inquiries
- Pharmacist
- Complying with rules, regulations, and procedures to help maintain clean and safe pharmacy, such as by sterilizing equipment and surfaces Processing prescriptions electronically and ensuring all information is accurate and complete
- Generating revenues by recording, calculating, and issuing charges
- Undertaking administrative tasks such as record-keeping as assigned by Physician or facility manager from time to time
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed opening and closing duties for pharmacy.
- Managed over 50 customer calls per day
- Supervised 6 pharmacy technicians and coordinated day-to-day assignments
- Developed and implemented improvements to pharmacy organization system
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
Lead Pharmacy Technician
Spotrx Pharmacy
03.2022 - 02.2023
- Making out bound call to set up patients for deliveries helping increase sales by 10%
- Data entry
- Assisting clinics with patient dispense through kiosk
- Preparing medication for kiosk dispense
- Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies, placing and expediting orders, verifying receipt, and removing outdated drugs
- Organizes medications for pharmacist to dispense by reading medication orders and prescriptions, preparing labels, calculating quantities, and assembling intravenous solutions and other pharmaceutical therapies Helps health care providers and patients by greeting them in person and by phone, answering questions and requests, and referring inquiries to pharmacist
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
COVID VACCINE DEPO LEAD TECHNICIAN
CVS Pharmacy
12.2020 - 01.2022
- Vaccine inventory
- Organize and lead clinic to accommodate facility needs
- Data entry
- Led projects and analyzed data to identify opportunities for improvement.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Pharmacy Technician
CVS Pharmacy
04.2013 - 03.2015
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Entered and processed patients' prescriptions into internal system.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Education
High School Diploma -
Middletown High School
Middletown, NY07-2011
Skills
- Problem-solving skills
- Team collaboration
- Workflow optimization
- Pharmacy ethics
- Drug safety
- Drug inventory management
- Certified pharmacy technician (cpht)
- Staff leadership
- Confidentiality and HIPAA
Accomplishments
- Trained new pharmacy technicians on pharmacy policies, procedures and best practices.
- Documented and resolved issues which led to results
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Vaccine Certified
CPR Certified
Ptcb Certified
Registered Licensed Technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pharmacy Technician III
Arnold Palmer Hospital
04.2023 - Current
Lead Pharmacy Technician
Spotrx Pharmacy
03.2022 - 02.2023
COVID VACCINE DEPO LEAD TECHNICIAN
CVS Pharmacy
12.2020 - 01.2022
Lead Certified Pharmacy Technician
CVS Pharmacy
03.2015 - Current
Pharmacy Technician
CVS Pharmacy
04.2013 - 03.2015
Vaccine Certified
CPR Certified
Ptcb Certified
Registered Licensed Technician
High School Diploma -
Middletown High School
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