Melissa Oliveira
Palm Coast,FL
Summary
Dynamic, detail-oriented and hard working professional with solid experience in retail and hospital pharmacy settings. Showcasing adaptability and a strong work ethic. Excelled in aseptic techniques and intravenous admixture preparation, enhancing pharmacy operations. Demonstrated exceptional customer service and problem-solving skills, significantly improving patient satisfaction and efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Technician III
Advent Health Hospital
Palm Coast, Florida
06.2023 - 12.2024
- IV sterile compounding, daily cart-fill preparation and distribution to Pyxis ES medstations
- Monthly inspections of assigned medstations, crash cart trays and outdates
- Monthly cycle counts
- Ordering, receiving, unloading and storage of ABC wholesaler medication orders and supplies
- Daily and monthly cleaning of the IV room, ante room, equipment and work areas
- Recorded daily IV room temperatures and pressures using Pharmacy Stars 360
- Evaluated IV compounders and staff with semiannual and annual media fill sampling
- Trained new hires in all aspects of pharmacy including training in BD Logistics, Pyxis ES and Epic software
- Trained new hires in aseptic IV compounding techniques
- Maintained monthly Excel spreadsheet of IV waste records
- Fulfilled medication requests and helped troubleshoot and resolve any issues at medstations when necessary
Pharmacy Technician II
Flagler Health+ Hospital
St. Augustine, Florida
06.2021 - 06.2023
- Central facilitator working alongside a team of pharmacists and technicians
- Refilled and prepared patient specific doses
- Loaded new start medications to designated Pyxis medstations
- On demand deliveries to nursing or OR staff
- Well-versed in Pyxis ES, BD Logistics and Allscripts
- Organized and prepared cartfill for distribution
- Prepackaged unit dose medications including, controlled substances and hazardous medications
- Mixed liquids, suspensions, enemas and elixirs
- Prepared IV admixture solutions, patient specific doses and controlled substances
- Maintained a clean and organized pharmacy workspace and sterile clean room, ante room and chemo room as well as the drug overstock areas
- Assisted in ordering and receiving McKesson/Cardinal wholesale orders
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Trained new hires on distribution, prepackaging and compounding processes
- Cross trained as a medication reconciliation technician, interviewing patients to gather current medication history and resolving any discrepancies or errors found
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Performed regular medication audits to ensure compliance with regulatory standards.
Lead Pharmacy Technician
CVS Pharmacy
Palm Coast, Florida
12.2010 - 06.2021
- Lead a high volume 24-hour retail pharmacy team providing exceptional customer service in-person or drive thru and via telephone
- Published pharmacy technician schedule
- Developed strong interpersonal skills
- Data entry of new prescriptions and compounds, updating insurance information, accurately inputting patients' demographics, filing and maintaining medical records daily while abiding HIPAA regulations
- Communicated daily with varies insurance plans to obtain simple approvals and on prior authorizations of costly medications
- Obtained share of cost (medicaid) approvals for patients
- Engaged with patients and customers offering assistance when possible
- Always connected with patients when medications were out of stock or to make them aware of any delays due to insurance issues
- Maintained a clear and open line of communication with patients and colleagues
- Counted, prepared and labeled medications in the production area for pharmacist verification
- Operated cash registers to accept payments from customers
- Administered Covid tests and vaccines
- Made daily patient adherent phone calls to patients under pharmacist supervision
- Coordinated with healthcare providers to obtain refills and to clarify prescriptions orders
- Assisted in the training of new employees on pharmacy procedures
- Received written and electronic prescriptions, refill requests from patients and evaluating information for completeness and accuracy before filling
- Ordered medications from Cardinal wholesaler and restocked inventory on arrival
- Managed inventory levels, ensuring adequate stock of medication and supplies
Title Processor
Platinum Title & Escrow Settlement Services
Silver Spring, MD
01.2007 - 09.2010
- Thoroughly reviewed title searches to ensure accuracy and completeness
- Verified property ownership, zoning records, court judgments and tax liens prior to closing real estate transactions
- Ordered payoffs from mortgage companies and lien holders prior to the closing and transferring of ownership
- Coordinated closings with lenders, mortgage brokers, real estate agents and clients
- Verified accuracy of legal descriptions, tax parcel numbers, and other relevant data on documents
- Printed and prepared closing documents for closing agents
- Organized files and maintained pertinent records
- Mailed out payoff checks after settlements in a timely manner
Administrative Assistant
Dr Jose Bonelli
Silver Spring, MD
01.2006 - 01.2007
- Scheduled and confirmed patient appointments and consultations
- Managed incoming calls while providing information or transferring callers to appropriate staff
- Conducted patient intake interviews to collect medical information history and insurance details
- Verified insurance coverage for appointments and collected co-payments as required.
Education
High School -
Albert Einstein High School
Maryland06-2001
Skills
- Adaptability
- Detail-oriented
- Problem-solving skills
- Customer service and care
- Bilingual (English and Spanish)
- Team player
- Strong work ethic
- Love of learning
- Self-motivated
- Strong computer skills
- Aseptic techniques
- Intravenous admixture preparation
Certification
- Registered Pharmacy Technician License, Florida
- PTCB Certified Pharmacy Technician
Timeline
Pharmacy Technician III
Advent Health Hospital
06.2023 - 12.2024
Pharmacy Technician II
Flagler Health+ Hospital
06.2021 - 06.2023
Lead Pharmacy Technician
CVS Pharmacy
12.2010 - 06.2021
Title Processor
Platinum Title & Escrow Settlement Services
01.2007 - 09.2010
Administrative Assistant
Dr Jose Bonelli
01.2006 - 01.2007
High School -
Albert Einstein High School