Microsoft Office
Lisa Pinto
Business Administration Focus On Tourism
Yonkers,NY
Summary
Sharp and energetic Travel Agent successful at troubleshooting and handling customer support issues quickly. Bilingual and well-traveled with active listening, relationship-building, customer service and interpersonal skills. Sales-oriented personality and practiced communicator committed to working with successful team.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Babysitter
Independant
Bronxville, NY
03.2021 - Current
- Assisted children with homework assignments and special projects across different subjects.
- Taught children to organize toys, wash hands and share by leading by example.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Engaged with children on individual basis to build positive relationships.
- Promoted language development skills through reading and storytelling.
- Regularly traveled with family to help with vacation activities and childcare.
- Encouraged children to be understanding and patient with others.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Helped children complete homework assignments and school projects.
- Supervised children on playground to help develop physical and social skills.
Au Pair
EUR
Bronxville, NY
11.2017 - 12.2019
- Created and implemented diverse educational strategies to boost development.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Developed bilingual abilities in English through immersive conversation and activities.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Independent Travel Agent
Independent
Caracas, Venezuela
09.2016 - 11.2017
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Maintained consistent record of completing projects in accordance with schedule and budget requirements.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
Travel Agent
Italcambio Travel Agency
Caracas, Venezuela
02.2016 - 07.2016
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Maintained consistent record of completing projects in accordance with schedule and budget requirements.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
Travel Agent Intern
Sun Travel
Caracas, Venezuela
09.2015 - 12.2015
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
Personal Assistant to the Owner
Inversiones Rangel Davila C.A.
Caracas, Venezuela
04.2015 - 08.2015
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Arranged domestic and international travel plans and itineraries.
- Coordinated and planned vacations for family.
- Displayed absolute discretion at handling confidential information.
- Organized and attended meetings and compiled related documents and reports.
- Maintained appropriate filing of personal and professional documentation.
Social Media Manager
Rompiendoelmolde.com
Caracas, Venezuela
05.2014 - 03.2015
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Analyzed and reported social media and online marketing campaign results.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Curated and segmented editorial content to increase engagement and channel growth.
Education
BBA - Business Administration And Management
Nueva Esparta University
Venezuela 09.2011 - 12.2015
Skills
Routine management
Licensed driver
Upholding discipline rules
Time management
Activity Planning
Following directions
Child Supervision
Software
Timeline
Babysitter
Independant
03.2021 - Current
Au Pair
EUR
11.2017 - 12.2019
Independent Travel Agent
Independent
09.2016 - 11.2017
Travel Agent
Italcambio Travel Agency
02.2016 - 07.2016
Travel Agent Intern
Sun Travel
09.2015 - 12.2015
Personal Assistant to the Owner
Inversiones Rangel Davila C.A.
04.2015 - 08.2015
Social Media Manager
Rompiendoelmolde.com
05.2014 - 03.2015
BBA - Business Administration And Management
Nueva Esparta University
09.2011 - 12.2015