Lisa Rae Finley-Stone
Pauls Valley,OK
Summary
Proven Branch Manager with a track record of enhancing customer satisfaction and strengthening client relationships at Courtesy Loans. Expert in branch operations management and adept at fostering a positive work environment. Achieved significant revenue growth by leveraging excellent time management skills and a strong work ethic.
Overview
8
8
years of professional experience
Work History
Branch Manager
Courtesy Loans
06.2021 - Current
- Continuously monitor branch performance by processing and approving loan applications. making collection calls and taking corrective actions as needed to ensure objectives are met or exceeded.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversee daily operations for efficiency, ensuring timely execution of tasks daily.
Assistant Manager-Floating Manager
Sun Loan Company
04.2018 - 06.2021
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Assistant Manager
Courtesy Loans
08.2016 - 03.2018
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Business Finance
Rose State College
Oklahoma City, OKHigh School Diploma -
Shawnee High School
Shawnee, OK05.1997
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Decision-Making
Timeline
Branch Manager
Courtesy Loans
06.2021 - Current
Assistant Manager-Floating Manager
Sun Loan Company
04.2018 - 06.2021
Assistant Manager
Courtesy Loans
08.2016 - 03.2018
Business Finance
Rose State College
High School Diploma -
Shawnee High School
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