Lisa S. Rajczyk

• Delivered clerical support by handling range of routine and special requirements.
• Interacted with customers by phone, email or in-person to provide information.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Identified and saved appropriate newspaper articles and did other miscellaneous research
• Wrote important weekly reports
• Worked on community outreach
• Manned senator's office as needed

• Performed duties of District president when president was not attending meeting
  Attended monthly Neighborhood Association meeting in all districts
• Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
• Gathered information, assessed accuracy and expected value and communicated efficiently with other leaders.
• Liaised and worked collaboratively with colleagues to support functionality of workspace.
• Served as delegate for local district, building relationships and representing district at meetings and events.

Networked with area nonprofits and local government officials

Employed photographic skills to forward nonprofit's mission

Actively participated in and worked on marketing on nonprofit's social media presence

Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.

• Recruited, interviewed and hired volunteers to fill positions in Merrimack Valley area
• Tracked volunteer applications and conducted background checks to facilitate participation in nonprofit's volunteer programs.
• Developed volunteer policies and procedures, codes of conduct and volunteer standards.
• Worked with leadership staff and special committees to define volunteer mission and set standards.
• Championed volunteer achievements and drove performance through incentives.
• Recruited and trained new volunteers on volunteer program goals and objectives.
• Oversaw training and mentoring of up to 2 new team members each quarter

• Skilled at working independently and collaboratively in a team environment.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Assisted managers with quickly resolving service- and food-related issues.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Accommodated special seating requests for guests to enhance satisfaction.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Answered phone calls to take orders, give information and document reservations.

Managed multiple tasks and met time-sensitive deadlines.

• Answered central telephone system and directed calls accordingly.
• Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained building security by monitoring logbook and issuing visitor badges.
• Answered phone promptly and directed incoming calls to correct offices.
• Recruited and trained new personnel