Lisaury Jose Ferrera
Newark,NJ
Summary
I am a dedicated and hardworking individual with a solid foundation in vehicle maintenance and repairs. I possess excellent organizational and communication skills that help achieve results in fast-paced environments. I am committed to continuous learning and adapting to new technologies and techniques in the ever-evolving automotive industry.
Overview
5
5
years of professional experience
Work History
Automotive Technician
Antunes Auto Repair
09.2023 - 10.2024
- Assisted in rebuilding, replacing and repairing vehicle parts such as engines, brakes, transmission lines, and electrical assemblies.
- Dismantled faulty assemblies to repair or replace worn or damaged parts.
- Inspected cars to diagnose problems and perform repairs.
- Ensured customer vehicles were properly cared for while in the shop, providing protection from potential damage during service procedures.
- Assisted senior technicians with challenging projects, gaining valuable hands-on experience in various aspects of automotive repair work.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Ensured customer trust with transparent communication about necessary services and repair costs.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
Automotive Technician
Lincoln Technical Institute
09.2023 - 10.2024
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Analyzed vehicle data using advanced diagnostic equipment.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
Hugo Boss & Tumi Sales Associate
Marshall Retail Group
01.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customers questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Generated new sales lead to achieve and exceed monthly sales goals.
- Solved customer challenges by offering relevant products and services.
Hybrid Customer Service Representative
Dress For Less
08.2019 - 08.2021
- Responded to customer requests for products, services, and company information.
- Maintain Company and client confidentially.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new personnel regarding company operations, policies and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Positively and respectful communicate with customers.
- Record and verify accurate information on all calls.
- Offer up-sells and cross-sells to callers.
Education
High School Diploma -
Donald M. Payne Sr. School Of Technology
Newark, NJ06-2022
Skills
- Accountability
- Reliability
- Problem Solving
- Diagnostic Abilities
- Inspecting Vehicles
- Time Management Proficiency
- Conflict Resolution
- Bilingual (Write, Read, and
translate, Spanish/English)
Timeline
Automotive Technician
Antunes Auto Repair
09.2023 - 10.2024
Automotive Technician
Lincoln Technical Institute
09.2023 - 10.2024
Hugo Boss & Tumi Sales Associate
Marshall Retail Group
01.2022 - 07.2023
Hybrid Customer Service Representative
Dress For Less
08.2019 - 08.2021
High School Diploma -
Donald M. Payne Sr. School Of Technology
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