Lisa V. Powell
Child Protective Services After Hours Social Worker
Mebane,NC
Summary
Accomplished Child Protective Services professional with a proven track record in structured report composition and team building, notably at Chatham County Department of Social Services and Durham County Human Services. Enhanced case resolution rates and team productivity through innovative problem-solving and effective leadership. Skilled in crisis management and relationship building, contributing to a significant improvement in workplace efficiency and customer satisfaction.
Professional with strong background in investigative work, adept at gathering and analyzing information to uncover key insights. Known for collaborative teamwork and reliability, consistently adapting to evolving requirements to achieve desired outcomes. Skilled in critical thinking, problem-solving, and effective communication, ensuring thorough and accurate investigations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Child Protective Services After Hours Investigator
Chatham County Department of Social Services
09.2024 - Current
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Ensured compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.
- Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
- Maintain a professional tone.
- Testified in court during removal proceedings and trials.
- Carefully documented statements, observations, and evidentiary materials.
- Proficient in NCFAST
Child Protective Services After Hours Supervisor
Durham County Human Services
02.2022 - 09.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Worked a schedule of 7 days on and 7 days off (Monday- Sunday).
- Supervised a team of 4 workers. Attended weekly "Morning Huddles" at 9am on Mondays and Wednesdays and also agency supervisory team agency meetings as scheduled.
- Proficient in Traverse case management systems.
Child Protective Services After Hours Investigator
Davidson County Department of Social Services
11.2020 - 02.2022
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Transported foster children to group homes or foster homes.
Education
Bachelor of Arts - Criminal Justice
Skills
- Structured Report Composition
- Training and mentoring
- Goal oriented
- Risk Analysis
- Report development
- Workplace Motivation Strategies
- Complex Problem-solving
- Team building
Affiliations
- Alpha Kappa Alpha Sorority, INC - Active since 1996
Certification
Current in training for NCSWLearn - yearly hours completed
Completed state supervisory training - July 2024
Timeline
Child Protective Services After Hours Investigator - Chatham County Department of Social Services
09.2024 - Current
Child Protective Services After Hours Supervisor - Durham County Human Services
02.2022 - 09.2024
Child Protective Services After Hours Investigator - Davidson County Department of Social Services
11.2020 - 02.2022
North Carolina Central University - Bachelor of Arts, Criminal Justice
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