Lisbeth Cervantes Lopez
Denver,CO
Overview
6
6
years of professional experience
Work History
Host/Baker
The Cheesecake Factory
Denver, CO
03.2025 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Opened and closed seating sections according to volume of guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Delivered pick-up and curbside orders to guests.
- Created appealing displays to showcase products in bakery.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Followed food safety standards when handling ingredients.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Managed display cases to verify freshness and attractiveness of products.
Bartender/Supervisor
Uncle Julios
Denver, CO
06.2019 - 10.2024
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept bar presentable and well-stocked to meet customer needs.
- Team player with all co workers!
Education
John F Kennedy
Denver, COSkills
- Rapid and Adaptive
- Customer ser
- Customer service
- Team collaboration
- Multitasking proficiency
- Team player mentality
- Adaptable to change
- Exceptional communication
- Professional appearance
- Server support
- Telephone reception
- Guest relations
- Reservations
- Table assignment coordination
- Seating arrangements
- Foreign language skills
- Event planning assistance
- Verbal and written communication
- Customer engagement
- Order accuracy
- Front of house organization
- Cleaning and sanitation
- Phone etiquette
- Food running
- Table bussing
- Guest seating
- Guest complaint resolution
- Safe food handling
- Menu memorization
- Buffet setup and takedown
- Positive and professional
Timeline
Host/Baker
The Cheesecake Factory
03.2025 - Current
Bartender/Supervisor
Uncle Julios
06.2019 - 10.2024
John F Kennedy