Overview
Work History
Education
Skills
Timeline
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Lisbeth Cervantes Lopez

Denver,CO

Overview

6
6
years of professional experience

Work History

Host/Baker

The Cheesecake Factory
Denver, CO
03.2025 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Opened and closed seating sections according to volume of guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Delivered pick-up and curbside orders to guests.
  • Created appealing displays to showcase products in bakery.
  • Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
  • Followed food safety standards when handling ingredients.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Managed display cases to verify freshness and attractiveness of products.

Bartender/Supervisor

Uncle Julios
Denver, CO
06.2019 - 10.2024
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Team player with all co workers!

Education

John F Kennedy
Denver, CO

Skills

  • Rapid and Adaptive
  • Customer ser
  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Team player mentality
  • Adaptable to change
  • Exceptional communication
  • Professional appearance
  • Server support
  • Telephone reception
  • Guest relations
  • Reservations
  • Table assignment coordination
  • Seating arrangements
  • Foreign language skills
  • Event planning assistance
  • Verbal and written communication
  • Customer engagement
  • Order accuracy
  • Front of house organization
  • Cleaning and sanitation
  • Phone etiquette
  • Food running
  • Table bussing
  • Guest seating
  • Guest complaint resolution
  • Safe food handling
  • Menu memorization
  • Buffet setup and takedown
  • Positive and professional

Timeline

Host/Baker

The Cheesecake Factory
03.2025 - Current

Bartender/Supervisor

Uncle Julios
06.2019 - 10.2024

John F Kennedy
Lisbeth Cervantes Lopez