Lisbeth Mansilla
Somerville,MA
Summary
Dynamic bilingual professional with a proven track record at Sephora, enhancing customer engagement through expert product knowledge and exceptional service. Skilled in data accuracy and team leadership, demonstrated at Miraca Life Sciences Inc. by streamlining processes and mentoring staff. Excels in customer service and multitasking, with a flair for fostering team collaboration and adaptability.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Beauty Consultant
Sephora
08.2021 - 06.2023
- Provide Hydra Facials to clients
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
Research Assistant/Coordinator
Boston Clinical Trials
07.2016 - 03.2021
- Responsible for recruiting and screening patients for depression, migraine and other clinical studies.
- Accurately enter data from screening into the database to ensure records are up to date.
- Oversee front desk procedures.
Specimen Processing Leader
Miraca Life Sciences Inc.
07.2011 - 07.2016
- Properly identify and accession all lab specimens.
- Accurately enter data from screening into LIS Software System
- Verify all bottles and requisitions before reaching the grossing center.
- Sorting specimens, assigning number to requisitions forms and bottles
- Resolve discrepancies and implement SOP’s to prevent future mistakes.
- Coach and develop all new employees to set clear priorities and objectives.
- Meet and communicate goals to all trainees on a weekly basis.
Education
Some College (No Degree) - Business Administration And Management
Boston College
Chestnut Hill, MA License Esthetician - Esthetician License
The Elizabeth Grady School of Esthetics & Massage Therapy
Medford, MA03.2022
Skills
- Bilingual (Spanish and English)
- Trainer/Leader Excellent customer service
- Customer Service
- Organization and Multitasking
- Team Collaboration
- Flexibility and Adaptability
Certification
License Esthetician
Timeline
Licensed Beauty Consultant
Sephora
08.2021 - 06.2023
Research Assistant/Coordinator
Boston Clinical Trials
07.2016 - 03.2021
Specimen Processing Leader
Miraca Life Sciences Inc.
07.2011 - 07.2016
Some College (No Degree) - Business Administration And Management
Boston College
License Esthetician - Esthetician License
The Elizabeth Grady School of Esthetics & Massage Therapy