Lisbeth Mata
Ponchatoula,LA
Summary
Talented bilingual server bringing skills in order management, payment processing and upselling. Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate an enjoyable dining experience.
Overview
9
9
years of professional experience
Work History
Massage Therapist
Francos O Spa
02.2017 - 03.2019
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Advised clients on lifestyle changes to improve alignment, posture and gait for better long-term wellness.
Cashier/Server
El Portal Mexican Restaurant
08.2015 - 12.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock ice, supplies, alcohol, or help my fellow co-workers.
- Explained the menu thoroughly to guests that had questions.
- Delivered exceptional service by greeting and serving customers in a timely,friendly manner.
Hostess, Server, and Cashier
La Pinata Mexican Restaurant
02.2010 - 05.2015
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Answered customer questions about hours, seating and menu information.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Delivered fast service
- Maintained a professional tone of voice and words at all times, including during rush hours.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Education
High School Diploma -
Southeast High School
Meridian, Ms05.2012
Cosmetology
Meridian Community College
Meridian, MS05.2014
Massage Therapy
Delta College
Covington, LA05.2016
Skills
- Fluent in Spanish & English
- Product and Service Sales
- Order Taking
- Positive attitude and Energetic
- Cash Handling
- Dining Area Maintenance
- Order Accuracy and Delivery
- Guest Satisfaction
- Greeting and Escorting Guests
- Deliver fast service
- Licensed Cosmetologist & Massage Therapist
- Business Management
Timeline
Massage Therapist
Francos O Spa
02.2017 - 03.2019
Cashier/Server
El Portal Mexican Restaurant
08.2015 - 12.2016
Hostess, Server, and Cashier
La Pinata Mexican Restaurant
02.2010 - 05.2015
High School Diploma -
Southeast High School
Cosmetology
Meridian Community College
Massage Therapy
Delta College
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