LISBETH FABIANA ORTIZ ASCANIO
CUCUTA
Summary
Technologist in Business Management, motivated individual, skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Proficient in administrative and sales domains with a solid command of software tools such as Microsoft Word, Power Point, and Publisher. Motivated individual with 24 months of experience in customer service and sales.
Overview
2
2
years of professional experience
Work History
Customer Service Consultant
CLARO S.A
08.2021 - 03.2023
- Collaborated with sales and service departments to implement proactive changes based on customer feedback, leading to direct drop in customer complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Selled cell phones, technology accessories and telephone and digital television services.
Gym Receptionist
Area 51
02.2021 - 08.2021
- Organized, maintained and updated information in computer databases.
- Compiled information from files and research to satisfy information requests.
- Resolved customer problems and complaints.
- Updated social media accounts with new posts to engage current and prospective members.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Interacted with suppliers, services personnel, personal trainers and clients. Directing activities and communicating instructions.
Education
TECHNOLOGIST - BUSINESS MANAGEMENT
SENA
CUCUTA, NORTE DE SANTANDER10.2020
High School Diploma -
COLEGIO SAN JOSÉ
CUCUTA, NORTE DE SANTANDER12.2015
Skills
- Leadership capabilities
- Quick learner and adaptable
- Strong sense of ownership and responsibility
- Excellent interpersonal skills
- Team-oriented and cooperative
- Eagerness to contribute and help
Additional Information
E- mail: lisbethortiz1201@gmail.com
phone: (+57) 3112635911
Timeline
Customer Service Consultant
CLARO S.A
08.2021 - 03.2023
Gym Receptionist
Area 51
02.2021 - 08.2021
TECHNOLOGIST - BUSINESS MANAGEMENT
SENA
High School Diploma -
COLEGIO SAN JOSÉ
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