Liset Escamilla
Ukiah,CA
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Fluent in Spanish, I excel in fostering trust and efficiency, significantly reducing claims processing time.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Representative/aesthetic Assistant
Redwood Family Dermatology
Ukiah, CA
04.2023 - 10.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Checked patient insurance, demographic, and health history to keep information current.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Ensured adherence to sanitation guidelines, maintaining a clean and hygienic environment for both staff and clients.
Patient Referral Coordinator
Adventist Health Ukiah Valley
Ukiah, CA
10.2021 - 04.2023
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Trained new employees on referral coordination procedures, ensuring consistent quality of service.
- Developed constructive working relationships with local healthcare facilities which resulted in seamless patient transfers.
- Participated in team meetings where best practices were shared leading to strengthened internal processes.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Processed eligibility and benefits verification and authorization requests.
Sales Associate
CosmoProf
Ukiah, CA
06.2020 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased client retention with attentive follow-up calls and scheduling of future appointments for color maintenance.
- Developed customized treatment plans for clients seeking dramatic transformations or subtle enhancements in their hair color.
- Assisted salon management with inventory control, ordering necessary supplies and products for the hair color department.
- Handled inventorying of hair products.
- Promoted salon products to maintain color treatments to clients, making recommendations based on hair health, texture and applied services.
Education
High School Diploma -
Ukiah High School
Ukiah, CA06-2017
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Payment collection
- Medical terminology
- Medical insurance
- Medical billing
- FLUENT IN SPANISH
Certification
- Certified Patient Care Technician/Assistant (CPCT/A) - National Healthcareer Association.
Timeline
Patient Service Representative/aesthetic Assistant
Redwood Family Dermatology
04.2023 - 10.2024
Patient Referral Coordinator
Adventist Health Ukiah Valley
10.2021 - 04.2023
Sales Associate
CosmoProf
06.2020 - 10.2021
High School Diploma -
Ukiah High School