Liset Kline
Frisco,TX
Summary
To obtain a job, and develop a career path, that will allow me to use my entire skill set, from my Customer Service skills and knowledge, to my analyzing, reporting and educating skills, as well as my negotiation and dispute resolving skills
Overview
29
29
years of professional experience
1
1
Certification
Work History
Lead Detention Officer
City of Plano
Plano, TX
04.2022 - Current
- Supervised inmate activities, ensuring compliance with safety regulations and facility policies.
- Conducted regular security checks to maintain order and prevent incidents within detention environment.
- Collaborated with law enforcement to process detainees efficiently, enhancing overall operational workflow.
- Trained new officers on protocols, fostering teamwork and adherence to best practices in detention management.
- Implemented conflict resolution strategies to de-escalate situations, promoting a safe environment for staff and inmates.
- Maintained accurate records of inmate behavior and incidents, contributing to data-driven decision-making processes.
- Led emergency response drills, ensuring staff readiness and compliance with safety standards across the facility.
- All regular duties of a Detention Officer in addition to being available for "Acting Supervisor" when needed.
- Trained new employees in all areas of Jail Operations.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Attended to feeding, housing, and physical well-being of inmates.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
- Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Regularly conducted security and sanitation checks.
- Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
Detention Officer
City of Plano
Plano, TX
11.2006 - 04.2022
- Supervised inmate activities and ensured compliance with facility regulations.
- Conducted thorough searches of individuals and property to maintain security standards.
- Monitored surveillance systems to detect and respond to potential disturbances.
- Managed inmate classification processes to ensure appropriate housing assignments.
- Trained new officers on operational procedures and safety protocols.
- Transport prisoners as needed to local Sheriff's Office.
- Developed incident reports detailing occurrences and actions taken during shifts.
- Implemented process improvements that enhanced safety measures within the facility.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
Telephone Claims Representative II
GEICO
Dallas, Texas
12.1998 - 11.2006
- Liability Claims handling: resolve disputes and determine negligence and legal liability, review, evaluate and negotiate Bodily Injury Claims with the injured party and/or their attorney(s), handle and settle complaints, both written and oral.
- Performance Review Analyst: monitor and audit all levels of claims handling across the entire corporation, to include, but not limited to phone calls, claim file review, supervisor complaint handling and auditing reviews. Compiled statistical reports of the data, monitored trends, then create, trained and implemented new processes and procedures to enhance customer service as well as employee satisfaction and morale.
- Recognized on multiple occasions as the top performer in Claims
Fraud Specialist
WorldxChange Communications
San Diego, California
01.1997 - 12.1998
- Review database of calls to locate and stop fraudulent activity.
- Customer Service Representative
Education
Some College (No Degree) -
Mt. San Antonio College
Pomona, CaliforniaGeneral Studies
Mesa College
San Diego, California01.1999
Skills
- Patience and tolerance
- Emergency response
- Physical restraint
- Body and cell searches
- De-escalation techniques
- Security procedures
- Inmate supervision
- Crisis intervention
- Inmate rights
- Defensive techniques
- First aid administration
- Facility monitoring
- Inmate transport
- Safety and security
- Booking procedures
Accomplishments
- Collaborated with team of 2 in the development of collecting and organizing donated clothing items for released prisoners as needed.
- Achieved complete restorations through effectively helping with overhauling the property room.
- Achieved complete restorations through effectively helping with the reorganization of the Central Control room.
Certification
- Licensed Detention Officer - 2006
- ICS 100/700 Training - 2006
Languages
Spanish
Native or Bilingual
Interests
I like working with people and providing services to them, I have great Customer Service Skills I enjoy challenges and like to review complaints or concerns to find a solution that is win-win for all involved My analytical and problem solving skills are excellent I have a great deal of knowledge with personal computers and the entire Microsoft Office Suite, as well as many other programs and Internet resources In addition, I am a great communicator and a “go-to” person that is highly dependable and dedicated
Timeline
Lead Detention Officer
City of Plano
04.2022 - Current
Detention Officer
City of Plano
11.2006 - 04.2022
Telephone Claims Representative II
GEICO
12.1998 - 11.2006
Fraud Specialist
WorldxChange Communications
01.1997 - 12.1998
General Studies
Mesa College
Some College (No Degree) -
Mt. San Antonio College