Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maryjane Zapata

Garland,TX

Summary

Highly motivated and composed professional with strong interpersonal skills and a thorough understanding of security protocols and conflict resolution strategies. Proficient in the use of surveillance systems and effective communication techniques to promote and maintain a safe, orderly environment. Committed to upholding the highest standards of safety and security for the well-being of all individuals. Demonstrates a strong work ethic, adaptability, and a continuous desire to learn and grow within the field. Eager to contribute a solid foundation in public safety, along with well-developed communication and problem-solving skills, in a police officer role.

Overview

4
4
years of professional experience

Work History

Lead Detention Officer

Garland Police Department
09.2024 - Current
  • Extensive knowledge of prisoners’ constitutional rights
  • In-depth understanding of law enforcement detention policies and procedures
  • Strong proficiency with reporting and records management systems
  • Working knowledge of payment processing protocols
  • Fundamental skills in data transcription, recording, and verification
  • Basic proficiency in operating photographic and video recording equipment
  • Competent in the use of computers and standard office equipment
  • Skilled in safely subduing combative individuals, including those under the influence of alcohol or controlled substances
  • Ability to remain composed and effective in high-stress or violent situations
  • Capable of conducting same-sex body searches in accordance with policy and legal standards
  • Certified or trained in administering first aid and CPR

Detention Officer

Garland Police Department
07.2023 - 09.2024
  • Process, detain and release arrested persons including juveniles, as well as maintain the welfare and security of the prisoners and staff.
  • Prepare and serve meals to prisoners, provide personal health care items and dispense medications as needed and appropriate.
  • Monitor the security of the Detention Center including the security cameras, unlocked doors and gates inside and outside.
  • Process and collect payments for bonds, fines and etc. Prepare the arraignment packets for the judge.
  • Basic knowledge of constitutional rights of prisoners
  • Basic knowledge of law enforcement detainment policies and practices
  • Basic knowledge of reporting management systems
  • Basic skill transcribing, recording and confirming data
  • Basic skill operating photographic and video recording equipment
  • Basic skill operating a computer and basic office equipment
  • Ability to subdue combative persons who may be under the influence of alcohol or other controlled substances
  • Ability to remain calm under extremely violent or stressful interpersonal situations
  • Ability to conduct a body search of someone of the same sex
  • Ability to administer first aid or CPR

Cashier

Lotz of Dealz
02.2023 - 08.2023
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer and balanced end-of-shift totals.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Assisted in maintaining store cleanliness and organization to enhance customer experience.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Party Host

Strike Reel
02.2022 - 01.2023

Primary Job Duties:

• Responsible for setting up, cleaning, and maintaining the party room/lane
• Greet and assist party guests with any items/decorations they bring
• Serve food, beverages, and cake to party guests
• Assisting with delivering the best possible experience for birthday clients and notifying Management immediately if assistance is needed
• Greeting and communicating with guests and answering basic party related questions
• Provide an exceptional experience to the guest of honor and all party guests
• Ensure that the party payment is received and all additional items are paid for through the POS system.
• Adhere to strict party timing schedule
• Assist as needed in other areas as requested by a lead or manager
• Maintain uniform standards and a professional appearance


• Goes beyond the normal expectations without compromising the company mission, vision and values.
• Demonstrates the ability to be courteous and accountable in all situations.
• Responding to guests’ special requests in a courteous and accountable fashion.
• Monitors the consistency of the product provided to all guests, anticipating potential needs of all guests.
• Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers.
• Cooperates with all team members when assigned additional tasks and listens to others with compassion.
• Seeks knowledge from multiple sources and learns from past experiences for future development and growth.
• Maintains uniform standards.

Education

High School Diploma -

Naaman Forest Highschool
4843 Naaman Forest Blvd, Garland, TX 75040
06-2023

Skills

  • Patience and tolerance
  • Emergency response
  • Behavioral observation
  • De-escalation techniques
  • Inmate supervision
  • fluent in spanish

Languages

Spanish
Professional Working

Timeline

Lead Detention Officer

Garland Police Department
09.2024 - Current

Detention Officer

Garland Police Department
07.2023 - 09.2024

Cashier

Lotz of Dealz
02.2023 - 08.2023

Party Host

Strike Reel
02.2022 - 01.2023

High School Diploma -

Naaman Forest Highschool
Maryjane Zapata