Liset Lira
Los Angeles,CA
Summary
Proven leader in customer relationship building and sales strategy implementation, I increased AutoZone's revenue through targeted solutions and team motivation. At Wells Fargo, I enhanced service quality by training tellers in banking product knowledge and customer service, showcasing my bilingual abilities and exceptional time management.
Overview
13
13
years of professional experience
Work History
Teller
Wells Fargo
08.2016 - Current
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Identified sales opportunities and referred customers to branch partners in financial services.
Lead Teller
Wells Fargo
01.2017 - 10.2020
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored and trained new tellers on bank procedures and customer service standards
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
Sales Manager
AutoZone
04.2012 - 07.2016
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Education
Cerritos College
Norwalk, CASkills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Bilingual in Spanish
- Banking Product Knowledge
- Customer Relationship Building
Timeline
Lead Teller
Wells Fargo
01.2017 - 10.2020
Teller
Wells Fargo
08.2016 - Current
Sales Manager
AutoZone
04.2012 - 07.2016
Cerritos College
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