Liset Porras Zamora
Miami,FL
Work Preference
Summary
Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven skills at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.
Overview
19
19
years of professional experience
Work History
Service Assessment Rep
Leon Medical Centers
Miami, Florida
07.2014 - Current
- Assisted patients with scheduling appointments
- Failing complaints to the adm
- Communicate patients with other departments
- Send messages to the primary physician
Receptionist
Chiropractic Office
Miami, FL
02.2010 - 07.2014
- Greeted patients warmly and ensured a welcoming atmosphere in the office.
- Managed incoming calls and scheduled appointments efficiently for patients.
- Maintained patient records accurately
Receptionist
Estrella Insurance
Miami, FL
11.2007 - 02.2010
- Greeted clients warmly and ensured a welcoming atmosphere in the office.
- Managed incoming calls and scheduled clients' insurance policy payments
- Calling clients that were due for insurance policy payments and entered the payment
Education
IPUEC Luis Bocourt Díaz
Consolacion Del Sur Cuba , PRSome College (No Degree) - Psycology
Hermanos Saiz Montes De Oca
Consolacion Del Sur Cuba , PRSkills
- Experience in identifying customer issues and providing effective solutions, leading to improved customer satisfaction ratings
- Collecting and analyzing customer feedback to enhance service quality and operational efficiency
- Patient scheduling and/or transferring patient to the proper department for scheduling certain appointments
- Epic system
Languages
Spanish and English
Professional
Affiliations
- Taking my kids to the park, to the beach, fishing, riding bikes.
- Cooking and baking
- Spending time with my husband and kids
References
References available upon request.
Timeline
Service Assessment Rep
Leon Medical Centers
07.2014 - Current
Receptionist
Chiropractic Office
02.2010 - 07.2014
Receptionist
Estrella Insurance
11.2007 - 02.2010
IPUEC Luis Bocourt Díaz
Some College (No Degree) - Psycology
Hermanos Saiz Montes De Oca