LISETH CABARCAS
Austin,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Guest Service Representative
Norwegian Cruise Line
10.2022 - 01.2023
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained high level of professionalism and discretion when dealing with guests.
- Maintained accurate and up-to-date records of guest information.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Guest Service Associate
Norwegian Cruise Line
09.2021 - 09.2022
- Reported directly to Guest Service Representative.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
Assistant Concierge
Norwegian Cruise Line
01.2022 - 03.2022
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Sales Associate
Starboard Cruise Services
10.2018 - 04.2019
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Logistics Coordinator
Lean Solutions Group
Barranquilla
04.2017 - 09.2018
- Generated documentation and information required for customer shipments.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Tracked orders and notified customers of status or potential delays.
Au Pair
Cultural Care Au Pair
Mclean, United States
09.2014 - 10.2016
- Met with parents about daily activities, positive developments, and issues.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Kept children's areas neat and clean.
- Implemented daily routine to maintain structure and stability
Education
Bachelor's - International Relations
Universidad Del Norte
Colombia 07.2018 - 05.2023
Course - English As A Second Language
LADO International Institute
Arlington, VA 07.2015 - 09.2016
Course - Effective Business Writting
Borough of Manhattan Community College
New York, NY 03.2015 - 05.2015
Skills
Reservations management
Guest experiences
Brand success
MS Office
Multitasking Abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Guest Service Representative
Norwegian Cruise Line
10.2022 - 01.2023
Assistant Concierge
Norwegian Cruise Line
01.2022 - 03.2022
Guest Service Associate
Norwegian Cruise Line
09.2021 - 09.2022
Sales Associate
Starboard Cruise Services
10.2018 - 04.2019
Bachelor's - International Relations
Universidad Del Norte
07.2018 - 05.2023
Logistics Coordinator
Lean Solutions Group
04.2017 - 09.2018
Course - English As A Second Language
LADO International Institute
07.2015 - 09.2016
Course - Effective Business Writting
Borough of Manhattan Community College
03.2015 - 05.2015
Au Pair
Cultural Care Au Pair
09.2014 - 10.2016