Summary
Overview
Work History
Education
Skills
Other
Key Qualifications
Timeline
Generic

Lisette McCrossen

Bayonne,NJ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

Pre K 3 Teacher's Aide

All Saints Catholic Academy
09.2019 - 06.2020
  • Maintained the health and safety of all the children and their environment.
  • Partnered with the lead teacher to maintain a clean and organized classroom.
  • Implemented a bathroom chart to assist the children with restroom time.
  • Assisted the children during snack, lunch, rest period, and independent group playtime.
  • Assisted in implementing lesson plans and instruction with the lead teacher to support the class curriculum.
  • Assisted teachers with supervision and care of a class of 25 children.

Corporate Investigations Analyst

Macy's Inc
04.2009 - 02.2013
  • Analyze special reports to detect internal discrepancies and policy concerns.
  • Assist store line Investigators with internal/external investigations.
  • Train Investigators/Store Detectives on utilizing special reports, POS, and company policies/procedures.
  • Directly report to the Vice President of Special Investigations.
  • Work with the Regional Vice President and District Leaders.
  • Assist law enforcement personnel with internal and external investigations.

Regional Investigations Manager

Macy's Inc
07.2006 - 03.2009
  • Regional Investigations Manager assigned to high-profile departments within the Herald Square location.
  • Analyze special reports to detect internal discrepancies and policy concerns.
  • Analyze company reports on shortage trends.
  • Conduct audits within high-profile departments.
  • Conduct CCTV surveillance.
  • Interview employees on open internal investigations and violations of LP policy/procedures.
  • Partner with Human Resources to discuss and resolve internal investigation.
  • Conduct LP orientation with new employees on policies, procedures, and safety of HSQ.

Corporate Investigations Manager

Macy's Inc
02.2003 - 06.2006
  • Analyze special reports to detect internal/external discrepancies and policy concerns.
  • Assist store Investigators with internal/external investigations.
  • Train Investigators/Store Detectives on utilizing special reports, POS, and company policies/procedures.
  • Assist customers with LP matters.
  • Develop and test new special reports based on current shortage trends.

Education

High School Diploma -

James J. Ferris High School
06.1997

Skills

  • Classroom support
  • Discussion Facilitation
  • Data Processing
  • Employee Development
  • Idea Development and Brainstorming
  • Managing Operations and Efficiency
  • Data Entry
  • Computer Skills

Other

  • All Saints Catholic Academy Home School Association Board Secretary September 2016-2020
  • Volunteered for Class Parent for several grades from 2013 to 2020.

Key Qualifications

  • Wicklander-Zulaswski Basic Interviewing and Interrogation
  • Wicklander-Zulaswski Advanced Interviewing and Interrogation
  • Proficient in Microsoft Office and Excel
  • Bilingual in English and Spanish

Timeline

Pre K 3 Teacher's Aide

All Saints Catholic Academy
09.2019 - 06.2020

Corporate Investigations Analyst

Macy's Inc
04.2009 - 02.2013

Regional Investigations Manager

Macy's Inc
07.2006 - 03.2009

Corporate Investigations Manager

Macy's Inc
02.2003 - 06.2006

High School Diploma -

James J. Ferris High School

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Lisette McCrossen