LISETTE PEREZ
Fort Worth,TX
Summary
Customer Service Cashier with strong expertise in cash register operations and transaction management. Demonstrated success in providing efficient customer support in retail settings, enhancing customer satisfaction. Recognized for resolving escalated issues and contributing to team objectives. Bilingual representative with proven skills in communication, problem-solving, and time management, ensuring effective customer interactions.
Overview
5
5
years of professional experience
Work History
Volunteer Work
Alpaugh Elementary School
Alpaugh, CA
01.2023 - 05.2023
- Assisted the Lead Teacher in devising and executing activities suitable for children's ages.
- Structured daily classroom routines, encompassing snack time, story time, and outdoor play.
- Guided children on proper behavior during classroom activities.
- Ensured children's safety during play and activity times.
- Aided in the preparation, cleanup, and serving of meals to children.
- Monitored playgrounds and recreational areas to maintain children's safety.
- Conducted group or individual reading sessions as directed by the Lead Teacher.
- Fostered positive student interactions through collaborative projects and activities.
Food Service Worker
McFarland Unified School District
McFarland, CA
08.2021 - 06.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at the counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Assisted customers in both English and Spanish with inquiries and concerns.
- Resolved customer complaints by actively listening and providing solutions.
- Collaborated with team members to improve customer service processes.
- Maintained a positive attitude while handling high-volume call situations.
Customer Service Cashier
Mi Rancho Market
McFarland, CA
09.2018 - 03.2020
- Successfully operated cash registers and managed customer transactions with accuracy.
- Supported team operations by learning and performing various roles as needed.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Managed customer service issues in a professional manner.
- Managed customer service inquiries and complaints.
- Coached team members on providing exceptional customer service.
- Provided customer service in both English and Spanish.
Education
CHILD DEVELOPMENT TEACHER CERTIFICATE - VISALIA, CA
COLLEGE OF THE SEQUOIAS
VISALIA, CA05.2023
HIGH SCHOOL DIPLOMA - MCFARLAND, CA
MCFARLAND SAN JOAQUIN HIGH SCHOOL
MCFARLAND, CA06.2018
Skills
- Customer relationship building
- Conflict negotiation
- Time management
- Covid-19 safety protocols
- Working with diverse people
- Working quickly
- Team oriented
- Child development knowledge
- Early childhood education
- Head Start program knowledge
- Child development curriculum planning
- Customer service
- Adaptability
- Basic mathematics
- Attentive service
- Cash handling expertise
- Customer service and assistance
- Bilingual communication (Spanish and English)
- Activity planning
- Parental engagement
- Classroom organization
- Patient
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Volunteer Work
Alpaugh Elementary School
01.2023 - 05.2023
Food Service Worker
McFarland Unified School District
08.2021 - 06.2022
Customer Service Cashier
Mi Rancho Market
09.2018 - 03.2020
CHILD DEVELOPMENT TEACHER CERTIFICATE - VISALIA, CA
COLLEGE OF THE SEQUOIAS
HIGH SCHOOL DIPLOMA - MCFARLAND, CA
MCFARLAND SAN JOAQUIN HIGH SCHOOL