Lisette Tyson
Summary
Highly motivated and knowledgeable professional with over 18 years of experience in Healthcare.
Overview
20
20
years of professional experience
Work History
Operations Supervisor
Weill Cornell Medicine
New York, NY
03.2022 - Current
- Develops strategies and workflows to improve employee performance and present action plans to resolve issues.
- Assists with the development and implementation of policies and procedures and best practices to ensure optimal practice performance.
- Assists with training staff in departmental policies and procedures and systems.
- Monitors levels of quality of service as measured by satisfaction surveys, customer comments and direct observation. Recommends strategies that are responsive to quality of service needs.
- Reviews and optimizes provider schedules to ensure appropriate fill rate and access.
- Assists in the preparation of the annual budget submission and projections.
- Oversees and/or approves procurement and disbursement/reimbursement activities. Ensures proper internal controls are in place around financial transactions. Resolves any financial issues as needed.
- Monitors front end workflows, billing workflows, workqueues and system builds to ensure appropriate charge capture and reduce cash-flow lag.
- Coordinates the onboarding of new staff and orients them to departmental policies and procedures.
- Assists in managing special projects and other related duties as assigned.
Patient Access Supervisor
RWJ BARNABAS
SOMERSET, NJ
12.2020 - 03.2022
- Oversees daily operations of Admitting Registration Department.
- Manage staff of 20, including Patient Access Representatives, and Patient Placement Coordinators.
- Provided assistance and guidance on the implementation of Epic/Candence for Patient Access.
- Ensure accuracy and integrity of all registrations.
- Provide patient satisfaction and service recovery
- Assists with insurance authorizations, and pre-cert.
- Review accounts to ensure patient accounts are financially secure for Same Day Surgery/OR cases
- Manage Epic Workques for Claim Edits, DNB, Missing Reg Items.
- Provide employees with guidance in handling difficult or complex problems involving registrations.
- Provide oversight of the educational needs of the staff, and address these needs when applicable.
- In charge of interviewing, hiring and onboarding new staff.
- Assists with coordinating special projects involving registration for Executive Leadership.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
- Responsible for maintaining adequate staffing levels including the review and completion of staff schedules
- Responsible for monitoring all KPI's and creating action plans when goals are not met.
- Make recommendations to management concerning such issues as staffing decisions or procedural changes
- Manage Department Timekeeping/Payroll.
- Monitor inventory levels and requisition or purchase supplies as needed.
Hospice Medical Biller
KAISER PERMANENTE
SAN FRANCISCO, CA
03.2005 - 12.2020
- Orchestrated day-to-day operations of billing department-including verification of medical coding, payment posting, accounts receivables and collections
- Audited patient chart documentation of Hospice Medical Doctors, Medical Social Workers, and Registered Nurses
- Provided direction to clinical staff regarding any chart documentation needing editing for Compliance purposes
- Department Timekeeper
- Entered and audited time cards for all department employees.
- Entered and processed new patient referrals for Hospice admission.
- Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records
- Managed and processed invoices for payment.
- Placed orders for Durable Medical Equipment for Hospice patients with 3rd party organization.
- Ordered and budgeted department supplies and equipment.
- Answer telephones and direct calls to appropriate clinical staff.
- Demonstrated calm and compassionate service to Hospice patients and family members when receiving death calls, and requests for assistance.
Education
Associate of Science Health - Science
MERRITT
06.2015
Skills
- Project planning
- Process optimization
- Employee development
- Scheduling coordination
- Inventory coordination
- Team Training
- Management
- Productivity management
- Budgeting and cost control strategies
- Operational planning
- Employee engagement
- KPI tracking
Timeline
Operations Supervisor
Weill Cornell Medicine
03.2022 - Current
Patient Access Supervisor
RWJ BARNABAS
12.2020 - 03.2022
Hospice Medical Biller
KAISER PERMANENTE
03.2005 - 12.2020
Associate of Science Health - Science
MERRITT
Similar Profiles
DESTINY AALIYAH FELIZDESTINY AALIYAH FELIZ
SESSION ASSISTANT at NEW YORK-PRESBYTERIAN/ WEILL CORNELL MEDICINESESSION ASSISTANT at NEW YORK-PRESBYTERIAN/ WEILL CORNELL MEDICINE
CHRISTIAN DORVILIERCHRISTIAN DORVILIER
Revenue Cycle Specialist, Customer Service at Weill Cornell Medicine Physicians OfficeRevenue Cycle Specialist, Customer Service at Weill Cornell Medicine Physicians Office
ANJANI TURAGAANJANI TURAGA
Research Fellow | Human Therapeutic Organoid Core at Weill Cornell MedicineResearch Fellow | Human Therapeutic Organoid Core at Weill Cornell Medicine