LISHAWNNIA STEWART
Columbus,OH
Summary
Friendly, polite Customer Service Representative with 7 years’ successful track record in attracting potential customers by providing them with assistance in understanding product features and services. Known for consistently providing high-quality services to customers, resulting in repeat business opportunities and additional business through word of mouth.
Professional with strong background in ensuring safety and security. Proven ability to assess situations quickly and respond effectively. Skilled in surveillance, access control, and conflict resolution. Team player focused on maintaining secure environment and adapting to changing needs. Reliable, vigilant, and committed to achieving results.
Overview
10
10
years of professional experience
Work History
Security Guard
Allied Universal Event Services
04.2024 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
Security Officer
Securitas Security
11.2024 - 03.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
CUSTOMER SERVICE AGENT
JCPenney Call Center
10.2021 - 04.2022
- Actively listened to the customer’s issue. Accurately provided customer with one call resolution. Provided customer with product information and tips on how to get the most for your dollar. Showed empathy when a customer was less pleased with a product and asked questions as to why they were so unhappy with the product. Provided appeasement to help gain the customer’s trust again.
- Remote
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
CUSTOMER CARE AGENT
Candid Co.
03.2019 - 01.2020
- Provided customer with aligner information. Scheduled them for consultation. Provided customers with additional product information for the care of their aligners. Patiently collaborated with customers as they were experiencing discomfort. Reminding that the aligners are moving bones in their face. Emphasized their discomfort. Illustrated how they could find temporary relief.
CUSTOMER SERVICE REPRESENTATIVE
Eddie Bauer
09.2015 - 04.2017
- Answered calls in a high-volume call center. Provided customer with product information. Researched orders to locate the order. Showed empathy to customer for the delay of their order and appeased them.
Education
Columbus State Community College
Columbus, Ohio07.2009
GED -
Dunbar High School
Dayton Ohio09-1991
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace safety
- Punctuality
- Incident reporting
Timeline
Security Officer
Securitas Security
11.2024 - 03.2025
Security Guard
Allied Universal Event Services
04.2024 - Current
CUSTOMER SERVICE AGENT
JCPenney Call Center
10.2021 - 04.2022
CUSTOMER CARE AGENT
Candid Co.
03.2019 - 01.2020
CUSTOMER SERVICE REPRESENTATIVE
Eddie Bauer
09.2015 - 04.2017
Columbus State Community College
GED -
Dunbar High School
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