Lishia N. Armstrong
Rochester,NY
Summary
Demonstrative Eligibility Specialist proudly offering over 14 years' experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Title Examiner
Monroe County Department of Human Services
Rochester , NY
05.2008 - Current
- Thoroughly inspected applications and form to evaluate eligibility for TANF, Snap Assistance and Medical Assistance
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Recorded comprehensive case notes and follow up documentation for admitted and transferred clients.
- Coordinated between various entities to manage cases.
- Coordinated case management functions through placement monitoring, crisis intervention and discharge planning.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Explained benefits, features and recommendations, De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Child Care Program Director
Creative Beginnings Child Care Center
Rochester , NY
08.2003 - 04.2006
- Communicated with parents and fostered strong professional relationships.
- Monitored compliance with state, federal and company regulations, standards and requirements.
- Hired, mentored and monitored qualified childcare staff.
- Inspected facility and activities to monitor safety, sanitation and procedures.
- Oversaw daily activities and programs to educate and socialize participants.
- Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
- Directed committees of specialists, volunteers and staff to provide technical assistance for childcare programs.
- Created staffing and facility requirements to support educational offerings.
- Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
- Established a positive environment to ensure safety and well-being of all participants.
- Monitored student progress and assisted students and teachers with resolving problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services..
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
Education
Bachelor of Arts - Health And Human Services
University At Buffalo
Buffalo, NY08.1998
Skills
- Supervision & Leadership
- Records Evaluation
- Local Filing Requirements Knowledge
- Organizational Skills
- Data Management
- Recordkeeping and Data Input
- Active Listening
- Maintaining Client Records
- Client Needs Assessments
Timeline
Title Examiner
Monroe County Department of Human Services
05.2008 - Current
Child Care Program Director
Creative Beginnings Child Care Center
08.2003 - 04.2006
Bachelor of Arts - Health And Human Services
University At Buffalo
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